Manager Sales Academy
Manager Sales Academy
Area: Israel
Department: DTC – Sales Academy
Direct Reporting Line: Sr. Manager Retail Operations
Subsidiary/country: Israel
Location: Holon
GSMS Grade: M4
Purpose & Overall Relevance for the Organization:
This role is responsible for identifying and analyzing the training needs of all the sales channels and developing a strategic plan to include training delivery and training programs to drive the business in alignment with global sales and business strategy
Key Responsibilities:
- Identify the training and development needs and initiate talent management programs to develop high potential talents
- Ensure that sales teams in all stores possess the skills and functional knowledge to provide premium customer service and drive business KPI’s in addition to a proper, structured and efficient selling process to maximize all KPIs.
- Plan, organise and facilitate training activities to drive results in alignment with global sales and business objectives
- Partner with Franchise & Wholesale partners to implement trainings based on adidas standards to develop teams, drive business KPI’S and create a premium service culture
- Creating local learning and development calendar and programs aligning with Global Sales Academy and EMEA Sales Academy
- Delivering virtual, classroom and in-store trainings for Retail, Franchise and Wholesale teams
- Delivering cross-borders trainings for Store Managers and District Managers across EM (Salesfloor Leadership modules)
- Managing adidas digital learning tools (AREA and ATTICUS); providing translations when needed, assisting with user problems, closely following-up the user engagement of the tools in all channels.
- Preparing Israel -SA Quarterly Training Report for EMEA
- Preparing Monthly Training Updates and Report for Israel DTC & Sales Leads
- Coaching to the store team members and managers – supporting them for their next career level within the company
- Managing In-Store Trainer process for Retail stores; mentoring - coaching them for developing their trainer skills and they consistently fulfil all their responsibilities
- Empower the Team Captain role with knowledge and authority to drive business goals
- Creating video learnings for key products, technologies, and customer role-plays
- Designing and implementing local training programs
- Creating Yearly Engagement Calendar for the field
- Encourage continuous improvement by constantly monitoring and sharing best practices
- Execute strategies for implementing training, organisational and people development initiatives
- Review training materials received from global and adapt the training content to meet local requirements while maintaining the learning objectives to ensure consistent delivery
- Support individual and team development through training and experience-based learning
- Quality assurance of Hebrew translation of training material when required
Key Relationships:
- Regional: Wholesale & Franchise partners
- Local: DTC & Wholesale teams, Brand, VM
- Global Sales Academy
- Sales Academy Team across EM
- HRM Commercial
Knowledge, Skills and Abilities:
- Minimum 5 years of relevant experience in training in retail/fashion/FCMG/hospitality,
- Intermediate to advance MS office skills in particular PowerPoint
- Highly integrative with strong business mind, data focus and results orientation
- Solid business acumen and proven track record of increasing retail & sales KPI’s through training and development programs
- Enthusiastic with strong work ethic with flexible approach
- Consumer-centric, approachable and strong interpersonal skills
- Excellent written and verbal communication skills
- A strong team player with an international mindset
- Excellent organization, time management and problem-solving skills
- Fluency in English is required
- Ability to travel when required across Israel
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.