In-store VM - FO Larissa

PURPOSE & IMPACT ON ORGANIZATION:

 

Contribute to meeting or exceeding store sales and profit targets by:

  • Passionately inspiring consumer loyalty to the brand.
  • Effectively serving/selling to customers and diligently executing store operations.
  • Ensuring the efficient and effective execution of the European Visual Merchandising direction instore.
  • Providing support and feedback to Retail Professionals

     

    KEY RESPONSIBILITIES:

     

    Customer Service & Store Operations:

  • Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.
  • Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.
  • Execute and be a role model for customer service, meeting or exceeding customers’ expectations.
  • Share your customer service experience and train selected team members to fine-tune their service skills.
  • Be a resource for Retail Professionals in dealing with complex customer service situations.
  • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
  • Use seasonal Brand and advanced product/category expertise during sales transactions, to successfully meet the specific needs of even the most demanding customers.
  • Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge.
  • Adhere to all established policies and procedures.
  • Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor.
  • Complete cash register transactions quickly and accurately (if applicable).
  • Minimize loss in both, the stockroom and the sales floor.
  • Perform all store operations in a safe, effective and efficient manner.
  • Collaborate productively and respectfully with team members.
  • Make yourself available to support other team members when needed.
  • Complete all applicable training programs and effectively apply the learning on the job.
  • Seek coaching and learning opportunities to continually improve your performance.

 

           Communication:

  • Cascade information given by Regional VM Manager to SM and Store staff through training and meetings.
  • Participate in team meetings and team huddle to understand stores’ needs and give feedback to the Regional VM regarding store request.

     

    Merchandising Display:

  • Ensure store complies with European standards and guidelines to provide a brand shopping experience to all consumers.
  • Ensure all windows are presented to a high standards including mannequins dressing and positioning, lighting direction, cleanliness, steaming and price communication.
  • In charge of creating clear “Shop –In-Shops” to emphasize category presentation.
  • Ensure correct use and positioning of In-Store Communication Tools.
  • Dress in-store mannequins and place props correctly.
  • Apply and maintain Brand Retail and VM Standards.
  • Monthly submission on VM Compliance tool including taking and uploading pictures into the system.
  • Update weekly the Space Capacity Tool floor plan and fixture allocation based on product presentation movement. Weekly analysis of Space Capacity Results with SM and draft common action plan.
  • Flawless execution on Marketing activities aligned with marketing department.
  • Train team members on Global Visual Merchandising standards and guidelines.

 

           Equipment control

  • Returns and correctly stores unused equipment including fixtures, mannequins, props & graphic frames.
  • Manage fixtures with care to avoid damages.

     

    KPIs:

  • Net Sales
  • NPS
  • Conversion Rate
  • UPT
  • ATV 

     

    KEY RELATIONSHIPS:

  • Regional Visual Merchandising Manager
  • Store Manager and peers
  • Sr. Manager Omni-Channel
  • Customers
  • Cluster team including:
    • Store Development
    • District manager
    • Visual Merchandisers

       

      KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

  • Advanced Retail Professional Competencies
  • Good IT skills (Word, Outlook, Excel, PowerPoint).
  • Fluency in English.
  • Good numeracy, literacy, verbal and written communication skills.

     

    MINIMUM QUALIFICATIONS:

  • Secondary education.
  • Minimum 1 year work experience in a sports/fashion customer- and commercial-focused retail environment with
    advanced selling experience and VM dedicated experience.

     

Location:  Athens
Country:  Greece
Team:  Retail (Store)
Brand:  adidas
Position Type:  Full time
Number:  187704
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