Purpose & Overall Relevance for the Organization:

Position is integral to the on-going focus on Corporate Governance. It aims at:

1. Develop, support and lead initiatives/projects focused on improving the efficiency, transparency and effectiveness of business processes. Responsible for working with management to identify opportunities for improvement, measure and analyze current business processes and redesign processes to meet the needs of a complex and growing business.
2. Ensuring compliance with applicable external laws and internal regulations as well as the established Group Internal Control frameworks, and Group/Market/Brand best practices and policies.
3. Protect Company physical assets (e.g. stock, cash on different premises), including public and internal dishonesty, procedural failure, administrative error and wastage, as well as maximized profit ensuring effectiveness and efficiency of operations.

Key Responsibilities:

Risk Assessment & Key controls review

• Timely coordination/execution of the local ICS testing/ Global Control Self-Assessment (GCSA) of key controls as well as including the mandatory documentation in TM+ and heading remediation of all identified control deficiencies in collaboration with local Senior Management.
• Conduct retail store compliance audits to ensure adherence/compliance to defined controls, policies and procedures. To analyze/report findings and ensure remediating actions/action plans are followed by Retail Management
• Follow-up the remediating action plans and update TM+ or the global store compliance audit(s) tool.
• To proactively and continuously review, assess and identify risk within the business. Reduce and mitigate risk with the implementation of comprehensive risk reduction strategies and countermeasures.

• Review, monitor and manage retail data (shrinkage/cycle counts/stock counts/high risk transactions) affecting the P&L of retail stores (DTC) and develop, recommend and implement comprehensive countermeasures to eliminate or minimize losses.

Policies & Procedures awareness and processes improvement

• Raise awareness/maintain knowledge of the Global/Market/Local policies and procedures, including regular trainings at local level.
• Design, develop, implement and regular update of local policies (based on global/market policies if existing), procedures and related internal controls, based on best practices and Group requirements.
• Develop, support and lead initiatives/projects focused on improving the efficiency, transparency and effectiveness of business processes.

Reporting

• Produce IC&RP monthly report to give local senior management visibility of the risk, findings and opportunities. (e.g. Abnormal transaction analysis, shrinkage data, incident and control deficiencies)
• Immediate communication of major local control deficiencies to LAM.
• Conduct retail investigations and complete timely reports/findings to the relevant stakeholders utilizing the Resolver platform.
• Timely coordination of the local bi-annual Representation Letter process.
• Participation in the Global/Market ICS network including ICS calls, WebEx sessions, conferences, sharing of best practices.

Key Relationships:

• Local: General Manager, Finance Director, Heads of Departments and Process Owners.
• Market: LAM IC&RP Director, IC&RP Partners.
• Group: Group Policies & Internal Controls, Group Internal Audit, Group Risk & Compliance Management, Global Profit Protection, GBS and Cross functional process owners.
• External auditors.

Knowledge Skills and Abilities:

• Demonstrate a digital mindset and have the ability to use different resources and digital tools.
• Assist the daily details of the projects and coordinate with stakeholders.
• Focus on execution; Keep a solid track record of meeting objectives and produce high quality work.
• Show understanding of different cultures, ideas and needs of consumers.
• Participate in complex projects with colleagues from other functions or markets.
• Demonstrate clear communication skills and agility at work to stay connected.
• Work towards the improvement of processes and the standardization of methods between markets / functions.
• Experience of auditing/internal control skills and process improvement experience.