Purpose:

Responsible for supporting and executing the overall activities of DC operations by closely managing 3PL performance, ensuring service excellence, and contributing to cost control and operational efficiency.

Key Responsibilities:

• Customer Satisfaction;Ensure high service levels through effective daily operations and on-time delivery.
• Cost Efficiency;Support cost control and efficiency improvements through data analysis and optimization.
• Operational Excellence;Improve warehouse processes, productivity, and inventory accuracy.
• Regulatory Compliance;Ensure compliance with company standards, audits, and local regulations.

Essential Duties & Responsibilities:

• Act as the primary operational support to the Warehouse Manager, ensuring smooth day-to-day execution of DC activities.
• Own and monitor warehouse KPIs (productivity, SLA, OTIF, inventory accuracy) and drive action plans with 3PL.
• Lead daily/weekly operational reviews with 3PL and ensure alignment on priorities, volumes, and performance targets.
• Analyze operational performance and identify improvement areas to increase efficiency and reduce costs.
• Support budget tracking, cost analysis, and validation of 3PL invoices with a strong analytical approach.
• Support the maintenance of inventory accuracy by coordinating cycle counts, reconciliation processes (SAP vs WMS), and stock adjustments.”
• Proactively identify risks in stock discrepancies and implement preventive actions.
• Ensure clear visibility of stock levels and support commercial teams with accurate inventory insights.
• Drive continuous improvement initiatives across warehouse operations (process optimization, layout improvements, productivity enhancements).
  
  
• Actively support strategic projects such as DC transitions, new warehouse setups, and 3PL changes.
• Ensure warehouse capacity planning is aligned with business needs and challenge 3PL when necessary.
• Monitor compliance of all warehouse locations (including temporary storage) with company and legal standards.
• Act as a key point of escalation for operational issues and ensure fast resolution.
• Goodwill acceptance, defective return, rejection complaints, consumable material tracking and ordering, 3PL invoice tracking
  
  

Knowledge:

• Advanced Warehouse Operations & 3PL Management
• SAP & WMS Systems (preferred)
• Inventory Management & Stock Accuracy Processes
• Cost Management & Financial Awareness
• Supply Chain Planning & Forecast Understanding
  
  

Skills:

• Strong Analytical & Data-Driven Decision Making
• Process Improvement & Operational Excellence Mindset
• Advanced Reporting (Excel, SAP, BI tools is a plus)
• Communication & Influencing Skills
• Project & Change Management

Abilities:

• High ownership and accountability

• Strong problem-solving and decision-making capability
• Ability to work under pressure and manage multiple priorities
• Proactive and result-oriented mindset
• Strong attention to detail with big-picture thinking
• Hands-on approach with strategic perspective

Key Relationships:

• Warehouse Manager (direct reporting line)
• 3PL Service Providers (operational management)
• Supply Chain &Sales & Customer Service
• Finance &IT & Compliance

Requisite Education and Experience:

•  Bachelor’s degree in related field (focus on Logistic)
• 3–5 years of experience in warehouse, logistics, or supply chain operations
• Strong experience in managing or working closely with 3PL providers
• Hands-on experience with SAP and WMS systems
• Experience in performance management and KPI tracking
• Project experience (DC setup, transition, or optimization projects is a strong  plus)
• Fluent in English and Turkish
• Experience in retail, e-commerce, or FMCG sectors preferred