Purpose & Overall Relevance for the Organization: 

• Role is responsible for monitoring and ensuring Distribution Center (DC) and Outbound (Last Mile) operations performance of ecom operations
• The role will carry out Forecast & Planning, support fulfilment for Last Mile & Returns and measure & analyze DC performances focused on ecom channel. The expectations from the role are implementing and analyzing relevant reports and KPIs, owning the planning and execution of relevant Campaigns, supporting overall ecom operations while resolving customer complaints and issues. The role is tasked with ensuring a smooth, transparent, and robust connection between all relevant stakeholders from inside and outside of the organization.

Key Responsibilities:

• Coordinate the operations via management of the existing 3rd Party Logistics Provider (3PL); DC and Outbound Providers
• Responsible to align Inbound, Outbound & Return Forecasts with business and stakeholders, translate these into an execution plan, track and monitor accuracy and analyze trends with a focus on ecom operations
• In close cooperation with 3PL, plan and align the warehouse capacity for outbound & returns with a focus on ecom operations
• Monitor and report on all inventory areas, measuring accuracies and losses to the agreed contract SLA’s and KPIs with a focus on ecom operations
• Inventory forecasting and reporting: Capacity forecasting and reporting, DC utilization, improve stock accuracy. Monitor cycle counting activities, perform inventory reconciliation between physical quantities, WMS and SAP and ensure stock adjustments timely done with required approvals documented with a focus on ecom operations.
• Own the planning and monitoring of campaigns and events (especially Cyber Planning & Holiday Readiness)
• Ensure a meaningful and robust daily monitoring and audit of the order flow. Follow up on fulfilment requests, complains and incidents. Provide feedback to stakeholder and requestors in a detailed and timely manner.
• Own SLA update and control all appropriate operational and management reports and dashboards for assigned business and operations processes Closely follow up on enhancements and drive SLA Achievements, for DC ops and outbound distribution providers.
• Contribute to Supply Chain related projects
• Be responsible and manage business escalations.

• General pick & pack performance tracking with an ecom focus

• Overall campaign and hype tracking with an ecom focus 

KPI’s:

• ecom OTIF performance
• Operational SCM KPI’s covering ecom

Key Relationships:

• 3PL providers (Warehousing, Transport, last mile)
• SCM Türkiye
• ECOM channel
• Customer service
• Finance & Internal Controls - Audit
• Call Center Services

Knowledge, Skills and Abilities:

• Expert in Last mile delivery, reverse logistics & ecommerce
• Expert in Warehousing, Distribution
• Strong leadership skills
• Strong analytical skills and data driven decision making
• Ability to deliver good results under pressure, accepting and meeting critical deadlines
• Ability to act as a catalyst in Change Management projects/initiatives
• Motivated team player and willing to learn,
• Strong and proven analytical and communication skills with attention to details
• Experienced in logistics and supply chain management as well as project management
• Competence, experienced and high level of IT affinity (MS Office/Teams needed / SAP, WMS knowledge is a plus
• Strong interpersonal and communication skills including the ability to lead and influence discussions in diverse groups of varying size (internal & external)
• English speaking and writing

Requisite Education and Experience / Minimum Qualifications:

• Fluent in English
• Degree Level Qualification in Engineering or Supply Chain.
• 5  years of experience in Ecommerce, Supply Chain, Logistics, Project management, Retail Operations
• Proficient user of Microsoft Office applications, ERP/SAP, WMS
• Excellent skills in communication and negotiation