Back of House Manager Area: Emerging Markets Department: Retail  Operations Direct Reporting Line: Store Manager Subsidiary/country: South Africa Purpose & Overall Relevance for the Organization: • To be responsible for managing product life cycles from entry to exit • To drive productivity of stock movements in relation to delivery receiving and transfers • To take ownership over the implementation of Heart of House and Management  of Stockroom Layouts and its maintenance • To execute store operations with specific focus on product and consumer service in line  with brand image • To use his/her expertise and experience to provide feedback and coaching opportunities  to subordinates and store team Key Responsibilities: • Awareness of store targets and actively works to meet or exceed these by using all  the resources available inside and outside of the store • Uses retail and commercial expertise to maximize sales opportunities by  prioritizing merchandise flow to the sales floor • Is a role model for stockroom operations ensuring all processes adhered to whilst  providing feedback on ideas and suggestions on driving productivity to line manager  and store team • Ownership for completing deliveries quickly and accurately while adhering to  stock protection procedures • Accurately records and manages all stock movement in and out of store via IC processes  or Omnichannel within a timely manner • Works as one with line manager to ensure adequate consumables are provided to create  an effective environment, highlighting issues to line manager where require • Responsible for Inventory accuracy within the flagship environment executing cycle  counts and controlling adjustments in line with line manager and store team • Ownership of all stockroom health and safety topics, checks and complies with all  policies and procedures to maintain a safe and sustainable working environment • Identifies improvement opportunities and communicates suggestions to line manager  and store management to drive commercial success • Provides strong leadership skills in order to guide and train own team on Stockroom  Operations, managing performance via the Company Performance system (#MyBest)  with the support of HR Manager and line manager where required • Collaborates productively and respectfully with all team members acting as one  Store Team to meet or exceed store goals • Makes himself/herself available to support other team members when needed • Communicates a desire to learn and seizes all available opportunities to drive  his/her development and increase performance Key Relationships: • Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers  and Supervisor Knowledge, Skills and Abilities: • Adapts communication style to service both internal and external consumers dependent  on the situation • Flexibly adapts approach to accommodate the needs of multiple internal and  external consumers at the same time • Deals professionally with difficult situations • Uses retail and commercial expertise to drive overall store sales by prioritising the  consumer and brand at all times whether it be by Omnichannel or by flow of merchandise  to the sales floor • Supports team by actively helping where required by line manager • Is thorough and detail oriented in maintaining a clean and organised stockroom • Stockroom management or people management experience is mandatory Requisite Education and Experience: • Minimum 5 years work experience in a sports/fashion customer- and commercial-focused  retail environment with advanced process knowledge and comprehensive stock  management and logistical experience, with thorough retail industry understanding • Intermediate numeracy and literacy and advanced verbal communication skills • Minimum 2 years experience in a Senior Stockroom Management role