Purpose & Overall Relevance for the Organization:

• The Mission of the Manager Retail Training is responsible for analyzing the training needs of the sales function and developing strategic plan and training programs to meet company standards and goals. He/ She develops training materials and implement the training plans.

Key Responsibilities:  

• Planning & Management:

- Identify the training and development needs and initiate talent management program to develop the high potential and key talents within the company.

- Organize training requirement surveys with relevant parties and design training plan in accordance with the training need’s analysis results.

- Manage the training programs to sales force for own retail (90%) and franchise (10%).

- Plan the implementation plan for development program while maintaining and/or adjusting existing programs as needed.

- Plan and execute the implementation of Global and GCA retail initiatives with record proven.

- Design and deliver training programs, including induction, product knowledge, customer service, selling skills and store leadership skills etc. 

- Work closely with Retail Operations team, Franchise Operations team and HR team to develop retail sales training and field training.

- Develop the training materials and training manual.

- Oversee the service standard to meet the company’s standard.

- Conduct field coaching to keep track the effectiveness of customer service standard.

- Provide feedback to Retail Operations team on retail members for any key development areas, either potentially for performance improvement or development plan purpose, based on observations

- Manage and evaulate the effectiveness and usage of e-Learning Platform to ensure training information is up to date.

- Evaluate the results and effectiveness of training by using different approaches, and improves the training effectiveness accordingly.

• Financial:

- Keep track the training expenses within the approved plan.

• System and Processes:

- Maintain the training database and keep track of the training records of different shops and frontline staff.

• Any ad-hoc duties as assigned by immediate supervisor or Department Heads.

Key Relationships:

• Key interfaces (internal): Global & GCA Training Team, Retail Back Office, Franchise Operations, HR, Product Marketing, Finance
• Key interfaces (external): External Training Consultants, Business Partners

Knowledge, Skills and Abilities:

• Outlook: Advanced
• Word: Advanced
• Excel: Advanced
• Powerpoint: Advanced

Requisite Education and Experience / Minimum Qualifications:

• Minimum 6 years of relevant experience in retail training, of which at least 3 years in a supervisory/ management level
• Good commercial sense and understanding of Retail
• Good people management and leadership skills
• Solid experience in conducting and coordinating training programs
• Requires in-depth knowledge of the theory and current practice of training
• Bachelor’s degree level minimum
• Excellent spoken and written English and Chinese