PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

Play a critical role to drive Retail business growth. Drive the profitability by meeting or exceeding sales & profit targets; Coaching District Managers / Retail Ops. Manager to drive commercial success and excel in retail & customer service; Ensuring proper execution of established policies, procedures, initiatives, and directives.

KEY RESPONSIBILITIES: 

Planning

• Plan objectives with Retail Operations teams to drive business performance and operational efficiency
• Plan objectives with Director Retail Operations
• Plan action plans to reach targeted KPI’s
• Plan retail relevant strategies and projects to drive market share and retail excellence

Management

• Take full ownership of the market and its commercial success
• Plan and prioritize efficient store visits to maximize market performance
• Manage delivery of own retail KPIs and financial KPIs (qualitative and quantitative) in the market
• Ensure proper in-store Brand execution, according to established standards and directives, in all stores
• Pro-actively analyse sell-through figures and develop action plans with District Managers / Retail Ops Managers to achieve productivity target
• Partner closely with Retail Expansion & Retail Development team on retail expansion in marketplace including new opening, upgrade, remodel and enlargement projects
• Partner closely VM team to ensure VM strategy and concepts are executed flawlessly and followed by stores to provide a leading shopping experience for consumers.
• Ensure compliance with established policies, procedures, initiatives and directives
• Develop and roll out retail operation tools to maximize operation efficiency

Financial

• Manage and deliver own retail financial KPI’s
• Manage market store P&L

System and Processes

• Manage own retail KPI’s and tracking/reporting systems
• Ensure operational system efficiency and training

People Management

• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
• Ensure compliance to established HR policies and procedures
• Recommend structural and/or people movement in store in order to achieve sales and brand targets
• Coordinate with District Managers / Retail Ops managers on staff recruitment, upskilling, retention and development.
• Partner with HR on relevant HR projects like internal referral, performance review, succession planning, etc.
• Deliver HR relevant KPIs such as fulfilment rate, talent retention, attrition rate, personnel cost and productivity etc.

Training and Development

• Identify and recommend training & development needs for own retail stores 
• Coach the District Managers / Retail Ops managers to increase their district sales, productivity and profitability
• Own succession planning for the stores
• Partner closely with the Retail Training Team to ensure quality & efficiency of training programs

KEY RELATIONSHIPS:

• Internal: Retail Operation Teams, Human Resources, Retail Business Planning, Retail Buying, Brand, Sales, Finance, Global Sales Strategy & Excellence
• External: Department Stores, Landlords, Suppliers, Vendors

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent planning & organizational skills
• Strong people management skills
• Excellent interpersonal/communication and stakeholder management skills
• Results oriented
• Consumer service oriented
• Excellent Team Player exhibiting strong collaboration skills
• Ability to multi-task

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• Minimum 10 years of experience in store management, or store network (district) management.
• Minimum 6 years of experience in a retail multinational company
• Bachelor’s degree required and advanced degree in business or related fields preferred
• Strong experience of people and retail operation management
• Fluent in English, Cantonese and Mandarin
• Strong presentation skills