FLAGSHIP OPERATIONS SPECIALIST

Purpose & Overall Relevance for the Organisation:

Responsible for maximizing the profitability of the Brand Flagship Store by assisting with all Compliance Based Operations and Processes supporting and delivering a model environment for best practice:

• Collaborating, Creatively and Confidently to contribute to the day to day Operation of the Brand Flagship Store using the House of Retail and other initiatives to provide a premium in store consumer experience

• Supports with and delivers Operational Compliance through the assistance of Global and Market level Operational Directives to balance brand with profit for the Store, through the use of store systems such as; Kronos, GK, Fiori and other adidas tools

• Actively assists as a point of contact for operational matters and takes the relevant actions in order to deliver on the Store Mission Statement.

Key Responsibilities: 

• Is aware of store targets and actively works to meet or exceed these

• Assists Line Manager when required in the processing of promats from booking to receipt collaborating with the Consumer Experience Team

• Assists in the raising PO’s in order to complete general purchases such as consumables and other store requirements.

• Actively completes the end to end Cash Management and Cash Office processes, whilst remaining compliant and in line with policy

• Assists in the creation, maintenance and deactivation of user accounts for systems such as POS, Endless Aisle, Kronos, Fiori and any other general day to day adidas system, ensuring correct level is assigned for appropriate role.

• Maintains a safe working environment, by carrying out the required Health and Safety checks, Work Place Inspections and that they are recorded in the legally required manner and escalated to Line Manager where required.

• Assists with the development of store team members through the delivery of Operational Training in areas such as Crisis Management Business Continuity, House of Retail and internal systems, supporting briefings and updating relevant training records

• Inputs payroll into SAP HR and with Kronos WFM system using the most up to date information, using this information to record hours worked for SPH and escalating issues to Line Manager.

• Assists with the issuing and return of the portable devices such as ipods and ipads at all times. Following the prescribed processes and keeps apps such as endless aisle up to date so as and when required.

• Is seen as confident and in general store operations and can support with general issues such as I.T or Facilities if or should the need arise.

• Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals

• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

• To assist the Flagship Operations Team Leader with additional duties when reasonably requested and where necessary within the defined levels of responsibility and accountability of the role to support the store

Key Relationships: 

• Customers

• Profit Protection

• Health and Safety

• Europe Audit and Policy Team

• Store Team and Supervisor

Knowledge, Skills and Abilities: 

• Adapts communication style to service both internal and external consumers dependent on the situation

• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time

• Deals professionally with difficult situations

• Uses retail and commercial knowledge to drive store sales by prioritising the consumer and brand at all times

• Supports team by actively helping where required by line manager 

• Is thorough and detail oriented

• Prior experience working as part of a team.

Requisite Education and Experience

• Minimum 12 months work experience in a sports/fashion customer- and commercial focused retail environment with advanced process knowledge and experience

• Intermediate numeracy and literacy and advanced verbal communication skills

• Minimum 6 months experience in an Operational role

• Prior experience is desirable