Purpose & Overall Relevance for the Organization:

To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store.

To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers.

To be the specialist within the designated consumer touchpoint and have a comprehensive knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs

To aid a culture of consumer centricity within the designated consumer touchpoint.

Key Responsibilities:

To role model consumer service behaviours

To demonstrate confidence in their knowledge of their specialist area and optimise all consumer interactions within the designated consumer touchpoint.

Promote efficient ways to manage the consumer "life cycle," which includes all the steps consumer go through when interacting with organisations.

Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.

Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.

Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab.

Assists in the seamless execution of in-store activations events, in collaboration with the Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations.

Collaborates with the Experts and SCEM to ensure a unique Flagship experience at the designated touchpoint and supports training, scheduling, coaching and feedback for the Specialist and Generalist staff.