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Flagship Senior Operations Manager, adidas LDN Flagship Store, Oxford St.
Operations Manager – Brand Flagship Store, London
Where Retail Excellence Meets the World's Biggest Stage
Are you ready to lead the engine room behind one of the most iconic retail experiences in the world?
We're looking for an ambitious, commercially sharp Operations Manager to take the reins of back-of-house excellence at our Brand Flagship Store in London — the beating heart of our UK retail presence and a true showcase of what world-class retail operations can achieve.
Why This Role?
This isn't just an operations job. It's your chance to:
- Own the engine room of a flagship that sets the standard for the entire portfolio
- Shape the future of Omni-Channel retail, bringing futuristic, premium experiences to life in-store
- Lead a high-performance team and build a culture that others across the business look to replicate
- Drive real commercial impact — managing OPEX, unlocking savings, and turning P&L analysis into action
- Work at the intersection of Store Leadership, Global Retail Operations, Finance, HR, and Facilities — with a seat at the table on every major decision
You'll be the person who frees up Store Leadership to chase big commercial wins, because you've got the back-of-house running like clockwork.
What You'll Be Doing
- Leading, coaching, and inspiring an Operations Team that delivers service excellence every single day
- Partnering with the District Director and Store Director to build a premium, best-in-class operating model
- Driving key initiatives (including Retail Next) while never losing sight of the fundamentals
- Managing budgets, spotting opportunities, and using data (P&Ls, SAP) to make sharp commercial calls
- Leading Workforce Management, talent development, and performance culture across the team
- Delivering projects end-to-end — from first idea to sustained results
- Ensuring gold-standard compliance across Stock, Logistics, Profit Protection, H&S, IT, and Finance
What You'll Bring
- 5+ years in Retail or Trade Marketing (apparel/fashion/footwear background a big plus)
- 4+ years in store operations management, ideally across multi-site teams
- Sharp commercial acumen and confident, data-backed decision making
- Outstanding communication and stakeholder influencing skills
- Advanced Microsoft Office skills
- The flexibility to be geographically mobile
- A genuine passion for building something exceptional
The Opportunity
This is a role for someone who wants more than a job — who wants to leave their mark on a flagship that represents the brand at its absolute best, working alongside London's Key City team and Global Retail Operations to set the benchmark for retail operations worldwide.
If you thrive on complexity, love a fast pace, and want your work to matter — this is your moment.
At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.
– Culture Starts With People, It Starts With You –
By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.