PURPOSE & IMPACT ON ORGANIZATION: 
You contribute to the store profitability by:
-    Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store
-    Leading team members and coach them on an excellent consumer experience
-    Assuming leadership responsibilities in the absence of the Store Manager
-    Role model a culture of consumer centricity within the store

KEY RESPONSIBILITIES:
-    Actively connect and engage with consumers entering the store
-    Drive the store KPI's and contribute to store sales
-    Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
-    Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
-    Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions
-    Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs
-    Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers
-    Train the store team on all omnichannel related sales tools
-    Train and coach the store team on the digital consumer journey in the store
-    Manage merchandise delivery processing on the same day it arrives
-    Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on  a consistent basis
-    Execute all applicable loss prevention procedures
-    Maintain a safe and productive shopping and working environment
-    Ensure all Omni channel operations are being managed with excellence
-    Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute 
-    Actively maximizing sales and minimizing loss
-    Keeps an up-to-date awareness of our competitors 
-    Implements improvements to operations and processes contributing to the performance of the store                                         
-    Ensure all Omni channel services are managed with operational excellence
-    Collaborate productively and respectfully with team members
-    Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
-    Seek coaching and learning opportunities to continually improve your performance
-    Complete all applicable training programs and effectively apply the learning on the job
-    Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all.
-    Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations
-    Support the recruitment, onboarding and training of store team members
-    Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture
-    Share best practices to drive the overall store team performance      
-    Ensure all HR policies and procedures are adhered to
-    Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance

AUTHORITIES:
-    Not Applicable

KEY RELATIONSHIPS:
-    Customers
-    Peers and Supervisor
-    
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
-    In line with competency framework 

MINIMUM QUALIFICATIONS:
-    Minimum 12 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment 
-    Advanced selling experience and comprehensive product, retail and industry understanding
-    Experience of supervising team members
-    Intermediate numeracy and literacy and advanced verbal communication skills