Key Responsibilities:

• Management of Wholesale Field Accounts

• Responding to incoming phone and email requests within specified timeframes and handling customer inquiries in an efficient and professional manner

• Creating and Uploading of pre-orders and contracts  in line with pre-order timelines

• Perform required maintenance on pre-orders

• Reviewing of contracts and orders as per the Rules of Engagement

• Processing of contract call offs in season within specified timelines for pre-orders and refills

• Management of Order Book is an ongoing requirement

• Communication and liaison with the sales team on a regular basis

• Providing product information, pricing queries and processing orders into the system

• Follow up of customer requests, issues and complaints to resolution

• Achievement of agreed department KPI’s to drive superior service delivery

• Developing a strong understanding of the Company’s product range

• Contributing to the team’s continuous improvement initiatives and targets

• All testing as required within SAP systems

Knowledge, Skills and Abilities:

• A strong customer service focus

• A high level of problem solving ability

• Highly developed organisational and time management skills

• Superior attention to detail and accuracy

• Excellent communication skills and a proven ability to develop long lasting relationships with our internal and external partners

• Ability to contribute to a team environment where performance is measured

• Experience in working under pressure to meet deadlines and conflicting priorities

• Strong Microsoft Office skills are essential and experience using SAP is desirable

• A flexible and professional approach is imperative

Requisite Education and Experience / Minimum Qualifications:

• University degree or equivalent

Key Interfaces:

• Sales

• Supply Chain: Purchasing and Order Fulfilment

• Finance: Credit

• IT

• Merchandising team

• Warehouse

• External Freight companies

• External Customers