Purpose & Overall Relevance for the Organization:

The person will support the daily operations of the Pacific E-commerce business by monitoring performance of the website and App and playing key role in technical discussions with Global and Emerging Markets to provide local requirements and relevant inputs.

Key Responsibilities:

Business KPI and SLA Monitoring  

• Support local operations to input into global operations best practice definition, communication, monitoring strategy etc.
• Support and solve issues surrounding order flow and platform operations, with responsibility to raise tickets and communicate with stakeholders until resolution.
• Support with local operations and actions to ensure Order flow and Cancellation rate are achieving defined KPIs and SLA

Day to Day Operations

• Support as first level of escalation for local market business functions for Platform and Payment operations.
• Monitor & coordinate with IT Service Managers for ticket resolution and relay communications to relevant stakeholders.  Ensure a work around in case fix is not available.
• Ensure the success of the eCommerce Platform operations strategy through constant monitoring of the operational KPI’s (conversion, checkout drop-off, transaction fees, payments, rejections, and order processing)
• Support in managing ecommerce data across all the different platforms (inventory, orders, returns, shipping costs, tax etc.) - support the accuracy, timeliness, and consistency of the data as per business requirements.
• Provide support and back up to E-Commerce Consumer Operations & Order Senior Specialist and other duties as required.

Project Management

• Support operationally focused projects or enhancement requests with our local & global teams.
• Support for UAT and DRY run from Business side, and make sure all the critical workflows has been tested before cutover to prod.

Education and Stakeholder management

• Become subject matter expert on the platform capabilities.
• Provide creative solutions to push the envelope of the platform capabilities.
• Educate the internal eCommerce Stakeholders as well as other teams in the market (supply chain, retail, Brand etc.) on the platform capabilities.

Key Relationships:

• Emerging Markets: Digital Operations, eCommerce IT department
• Pacific: E-Commerce, Supply Chain, Brand, Retail Operations
• Global/regional: IT, Tech, Service delivery team
• External vendors: Consumer Service, Warehouse and Logistics

Knowledge, Skills and Abilities:

• A positive can-do attitude, bias for action and a team player
• Excellent attention to detail and data accuracy
• Strong problem solving, analytical skills and ability to think innovatively.
• Strong MS office skills and minimum intermediate Excel proficiency.
• Aptitude for learning new software applications.
• Strong interpersonal and written/verbal communication skills, and the ability to interact effectively and efficiently cross functionally and at different organisational levels. Fluent in English (written and spoken).
  • Organized and able to communicate and educate non-technical stakeholders.
• Ability to be detail oriented and manage multiple priorities under tight timelines.
• Ability to quickly adapt to changing business processes and business partners.
  • Knowledge of eCommerce platforms and processes preferred
  • Capable to work in a team environment and coordinate multiple tasks

Requisite Education and Experience / Minimum Qualifications:

• College/University degree from an accredited institution in Computer Science or Business/Marketing or equivalent combination of education and experience
• 1-2 years of eCommerce / retail / digital / data analysis or reporting
• Basic to intermediate knowledge of web analytics tools
• Beginner experience using of MS-Excel, MS-Word and MS-PowerPoint.

What's on offer?

A competitive base salary, bonus scheme and adidas employee benefits are also on offer to the successful candidate, these may include:

• Remote Work Options 
• Employee Assistant Programs 
• Parental Benefits 
• Employee Discount on adidas Merchandise

How do I apply?

• Press the "Apply" button and follow the instructions
• You will be required to fill out the online applications forms, and attach a copy of your resume and cover letter which addresses all above candidate requirements
• Please note that due to the high volume of applications adidas receives, we will be unable to respond to all individual inquiries.