Strategic HR Partnership

• Act as a trusted advisor to Retail and Functional leaders, providing proactive support on workforce planning, organizational design, and people development to enable business growth and achieve KPIs.

• Anticipate business needs and translate them into HR solutions, contributing to decision-making with data, insights, and market benchmarks.

Talent & Workforce Management

• Lead staffing strategies to attract, hire, and retain top retail talent, ensuring staffing levels meet business demands (seasonality, peak times, and new store openings).

• Partner with Talent Acquisition, Talent Management, and Rewards COEs to deploy initiatives that align with corporate guidelines and local market realities.

• Support succession planning and career pathing for store managers and retail talent pools to build a sustainable pipeline.

Employee Experience & Engagement

• Drive a strong culture of employee engagement, inclusion, and belonging through coaching, feedback, recognition, and development initiatives.

• Foster psychological safety and open communication channels to strengthen trust and reduce attrition.

Compensation, Benefits & Compliance

• Manage annual salary reviews, promotions, and adjustments in close partnership with Rewards and in alignment with local benchmarks.

• Oversee compensation & benefits administration to ensure fairness, competitiveness, and compliance with labor legislation.

• Ensure accurate, timely delivery of HR processes (payroll, contracts, union relations) while safeguarding compliance with local laws and company standards.

HR Operations & Digital Enablement

• Execute seamless onboarding and offboarding experiences that reflect brand values and comply with internal and legal requirements.

• Ensure HR data accuracy and integrity in SAP for org structures, headcount, and employee records.

• Leverage digital HR tools, analytics, and dashboards to monitor key metrics (turnover, absenteeism, engagement, performance) and drive business decisions.

Leadership & Change Enablement

• Partner with retail leaders to build management capabilities, promoting accountability, ownership, and a feedback culture.

• Support change management initiatives (new business models, store formats, workforce strategies), ensuring alignment with global direction and local adoption.

• Be an inspirational leader who motivates and develops the team.

• Actively contribute to DEI and Wellbeing strategies, ensuring relevance and impact in retail operations.