Purpose & Overall Relevance for the Organization:

• Ensure the continuity and day-to-day operation of the physical Retail stores in Mexico, including store services, vendors, inventories, assets, and operational controls, while supporting continuous improvement and compliance with Global Retail standards. Automation, data analytics, Artificial Intelligence, and digital tools act as supporting capabilities and a future evolution of the role.

Key Responsibilities:

Retail Operations Excellence

• Ensure the continuity and day-to-day operation of the physical Retail stores in Mexico, supporting Retail Back Office (RBO) and Field Operations to deliver consistent operational execution across the store network.
• Manage the portfolio of service contracts for the Retail stores in Mexico, ensuring timely renewals, contract administration, invoicing, payments, and coordination with the Legal and Finance teams.
• Oversee the maintenance and lifecycle of store assets, equipment, and operational systems, ensuring business continuity through effective maintenance, vendor management, and service delivery. This includes fiscal printers, Sensormatic, Shopper Track, CCTV, network equipment, and other store technology.
• Manage relationships with service providers, including maintenance, security, cleaning, facilities, and technology vendors, ensuring contract compliance, service quality, cost efficiency, and SLA performance.
• Act as the main point of contact for store infrastructure incidents and operational emergencies, coordinating internal stakeholders and external vendors to minimize business disruption and protect the consumer experience.
• Ensure efficient planning, procurement, inventory control, storage, and distribution of operating supplies, store assets, Visual Merchandising materials, POP items, and office supplies.
• Keep trackers, controls, reports, and documentation related to services, vendors, inventories, assets, and store processes up to date.
• Follow up on proposals for expense efficiency and service quality.

Operational Processes & Continuous Improvement

• Coordinate and follow up on operational improvement initiatives, ensuring clarity on owners, committed dates, and deliverables.
• Identify opportunities for simplification, standardization, and efficiency in operational processes.
• Coordinate with Retail, IT, Finance, Human Resources, Legal, Supply Chain, Procurement, and external vendors on the implementation of operational improvements and solutions.

Operational Reporting & Digital Tools

•  Maintain operational reports and performance trackers on store operations, services, vendors, and inventories to support decision-making.
• Leverage available digital and automation tools to reduce manual work and improve the efficiency of operational follow-up, as a supporting capability.
• Participate, when required, in the testing and adoption of retail technology platforms and operational systems, supporting user adoption and process integration.
• Monitor operational performance through KPIs, identifying risks and improvement opportunities and providing recommendations to leadership.

Governance & Compliance

• Ensure compliance with Global Retail Centre of Excellence (CoE) standards, policies, and operational procedures, promoting consistency and operational excellence across the retail organization.
• Manage, in partnership with Human Resources, the employee discount program for adidas Mexico, ensuring policy compliance, accurate employee eligibility, and effective program administration.
• Prepare operational reports, status updates, and business reviews for Retail Leadership and regional stakeholders.

Key Relationships: 

• Store Teams
• Retail Leadership & Field Teams 
• Information Technology (IT) & Digital Teams 
• Finance, Legal & Procurement 
• Retail Development & Store Projects Teams 
• External Vendors & Strategic Partners

Knowledge Skills and Abilities:

• University degree or equivalent education required
• Physical Retail Store Operations & Knowledge of Daily Store Processes
• Vendor, Service & Facilities Management
• Inventory, Asset & Supplies Control
• Operational Trackers, Controls & Reporting
• Operational Problem Solving & Continuous Improvement
• Desirable: Project Management & Cross-Functional Collaboration
• Desirable: Business Process Optimization & Automation
• Desirable: Data Analytics, Business Intelligence & Digital/AI Tools

Requisite Education and Experience / Minimum Qualifications: 

• 2 years experience
• Essential: experience in physical Retail operations and knowledge of daily store processes
• Able to set and manage time schedules, follow-ups, and operational priorities.
• Desirable: experience in project management, Business Intelligence, automation, or digital tools.