Title: District Manager

Position:

Line of Business: Retail

Department: Store Operations

Location (City):  Various

Grade: M3

 Working Relationship:

 Direct Reporting Line (ad): Regional Director

 Indirect / 2nd Direct Reporting Line:

 Personnel Managed (Y/N): Y

 Key Interfaces (Relationships with other dept/groups):  Customers,

 Peers, Supervisor, Vendors and Supports Functions     

Purpose:  

Drive your district’s profitability by:

• Meeting or exceeding district sales and profit targets
• Coaching Store Leaders to drive commercial success and excel in customer service
• Ensuring proper execution of established policies, procedures, initiatives, and directives

Key Accountabilities:

YOU LEAD, COACH AND DEVELOP

• Lead the recruitment, on-boarding, training, and development efforts in the district through partnership with HR, Talent Acquisition and Retail Training
• Coach, motivate and inspire Store Leaders to accomplish store goals and maximize their individual performance, both face-to-face and remotely
• Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
• Own succession planning for the district
• Complete all District Leader training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance
• Deliver best practice implementation to drive overall Market and Global retail performance
• Ensure compliance to established HR policies and procedures

YOU LEAD A SERVICE CULTURE

• Drive a service and selling culture in the district through leadership of adidas Group service model
• Spend focused time on the sales floor during store visits to determine service improvement opportunities and to coach the Store Leaders
• Analyzes Net Promotor Score results and communicates them to his/her district team to drive continuous service improvement
• Optimize the consumer experience through leading digital initiatives including ship-from-store, click and collect and all programs through our store associate mobile device. 

YOU LEAD STORE OPERATIONS

• Plan and prioritize structured store visits to maximize the district’s performance
• Dedicate a minimum of 3½ days per week to completing store visits and ensure all stores in the district are visited at least once per month (exceptions must be approved by the Market Retail Director)
• Ensure adidas Retail Management Standards compliance with established policies, procedures, initiatives, and directives
• Lead change management process with initiatives as relevant
• Assess and make recommendations to improve the commercial viability and availability of products for the district’s stores
• Manage loss prevention as well as health and safety risks

YOU LEAD BRAND AND PRODUCT EXPERTISE

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Demonstrate a passion for sport, culture, and community, encouraging Store Leaders to lead this through their people at all times
• Maintain established in-store Retail Experience and Visual Excellence standards in partnership with   Visual Excellence Regional and Area Leaders, according to directives in all stores within the district
• Partner with Retail Training in leadership of the effective and timely delivery of Foundational, Seasonal Brand product training materials and all learning programs in the store

YOU LEAD DISTRICT PROFITABILITY

• Take full ownership of the district and its commercial success
• Analyze relevant data to probe and challenge the status quo with both Retail Back Office partners and Store Leaders
• Coach Store Leaders to increase their stores’ sales, productivity, and profitability
• Ensure the legal and financial integrity of the district’s store portfolio

KEY RELATIONSHIPS

• Customers
• Peers and Line Leader
• Vendors and Support Functions (i.e. Store Operations, Retail Training, Retail Marketing, Visual Excellence, HR, Talent Acquisition etc.)
• Local Administration (i.e., mall management)

Knowledge Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position
• Excellent Skills in operating personal computers, POS systems, and various software

packages including MS office

• Knowledge and understanding of profit and loss statement and store Key Performance Indicators to make commercial decisions based on sound financial judgment
• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions
• Demonstrate an inspirational attitude that contributes to a positive team environment
• Ability to travel 50% of the time to all stores within designated district and in some cases with

limited notice

Qualifications:

• Bachelor's degree from a four-year college or university or a minimum of three years in Sporting Apparel & Footwear Retail industry in a sales or operations management position; or equivalent combination of education and experience
• 4 years of increasing experience in retail management that includes a minimum of 2 years as a Store Manager
• 3 years multi-store management experience