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Key Account Manager

Purpose & Overall Relevance for the Organization:To support the Key & Field Account business in order to achieve sales and market strategy objectives.To ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Accounts.To support the Sales Director in order to achieve departmental goals.Key Responsibilities:Creating and driving the customer service part of the local sales strategy with a view to achieving departmental and company goals, in alignment with the Sales DirectorParticipate in Wholesale meeting. Provide clarity to sales team on R&R and Processes (i.e. how to process a return or claim)Guaranteeing an updated, efficient and optimal overall Wholesale Order Book and providing constant visibility to Sales management on order book situation, including the following:Representing sales team in 100% meeting lead by OF to review upcoming delays and communicating critical delays to the sales teamProviding Sales Order forecasting to Inbound for logistic warehouse planningEnsuring a reliable and professional service level as well as by means of functional leadership of the team and development of necessary key skills of the customer service team members. Monitoring KPIs of the performance of the CS teamShaping, continually optimising and documenting the Key & Field Account CS processes while taking the interests of the company and the customer into accountApproving returns or claims requests according to authorization matrix, always ensuring the compliancy of the process is respected in the marketRepresenting the interests of the sales department vis-à-vis responsible persons of other departments (local, region or global) by working as a “customer service representative” in key projects for the companyOthers: Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios                                                                                  Key Relationships: Franchise Teams, Omnichannel Teams, Account Marketing, Brand Comms, OF / Availability CS /SOPS Finance Knowledge Skills and Abilities:

Experienced in job and fully qualified/trained. Problem-Solving mindset.  Ability to share ideas and effectively. Teamwork , working cooperatively with x-funtinal teams. Time management.

Requisite Education and Experience / Minimum Qualifications:5 Years experience

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

  • COURAGE: Speak up when you see an opportunity; step up when you see a need..
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.


At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title:  Key Account Manager

Brand: 
Location:  Panama City
TEAM:  Sales
State:  Pana
Country/Region:  PA
Contract Type:  Full time
Number:  538046
Date:  Dec 19, 2025
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