Department:                                     DTC                

Direct Reporting Line:                    VP Retail & Franchise

Indirect/Second Reporting Line:

Subsidiary/Country:                       LAM

Location:                                           Panama

GSMS Grade:                                    M3

Personnel managed:                      Yes

Budget managed:                           

Purpose & Overall Relevance for the Organization:

To adapt, co-create, plan and drive consistency in execution of Point-of-Sale learning programs that support operational excellence and help us meet or exceed our business objectives across all Channels: Retail, Franchising and Wholesale.

Establish end to end functional learning operating model that will help elevate our Retail Capabilities across LAM, sustaining constant communication with Global Sales Academy team providing feedback and collaborating in the update or creation of future programs.

Key Responsibilities:

• Develop a holistic and consistent training approach that provides channel specific capabilities while identifying and maximizing cross channel synergies: RETAIL, FRANCHISING and WHOLESALE.

• Generate yearly training budget and calendar for market and countries to optimize resource allocation and ensure existing and new programs are deployed across channels accordingly                       

• Drive relationship between LAM countries, Brand and Channels heads and local stakeholders to share and receive qualitative feedback on existing and new programs, discuss seasonal needs and ensure global guidance is clear

• Drive definition & implementation of LAM Sales Academy operating model and market interaction and engagement model to ensure consistency in execution and focus in key areas/programs        

• Develop KPI´s and monitor implementation of tools/programs to assess quality of trainings across channels and countries and measure the impact to the business                              
• Influence LAM´s Sales Academy Organization for Retail, Franchising and Wholesale in LAM HUB (Direct Lead) and Countries (Indirect Lead)      

• Influence selection of local and regional vendors/agencies to ensure same level of service is provided across channels, brands and countries, identifying synergies                                     
• Generate training models, plans and modules to support the knowledge increase of the trainers and retail store staff in Brands, Products and Benefits         

• Create Business needs assessment in the countries and develop appropriate training plans for countries learning gaps to develop tools and training plans according to the country needs                                                                                                 

Key Relationships:

• Channel Directors: Retail, Franchising, Wholesale
• Brand: Marketing, Omni, BU’s
• Global Sales Academy
• HR Retail

Knowledge Skills and Abilities:

• Specialist in business or technical skills with detailed knowledge in some areas of work or systems
• Broad & deep knowledge in own functional area, combining theoretical and practical knowledge

Requisite Education and Experience / Minimum Qualifications:

• 7 years experience
• As manager of Experts 0 – 2 years management experience required
• As manager of Admin / Tech Support minimum of 3 years management experience required

Effective Date:                                                  Approved by:            

Signatures      ______________________        ___________________________