Purpose & Overall Relevance for the Organization:

To ensure the delivery of sustainable and profitable retail growth for assigned store network by meeting or exceeding agreed net sales and profitability targets. While coaching, managing and inspiring the Store Management team and Store team/s to meet commercial goals.

Key Responsibilities:

Functional

• Inspirationally lead retail stores to a world class position by focusing on the 5 P’s: People, Product, Premises, Processes and Profit.
• Ensure a leading shopping experience and continuously maximise sales and profitability from the store portfolio, in conjunction with key stakeholders.
• Manage and control operational expenses (OPEX) in line with the retail budget.
• Make recommendations to the Snr. Manager Retail Operations on commercial opportunities at Market level, setting up best practice and benchmarking for success.
• Effectively complete store visits to develop and follow up on practical and achievable action plans.
• To lead the recruitment, on boarding, training and development efforts in his/her stores, actively managing the succession planning process and ensuring all HR policies and procedures are adhered to.
• Supporting the Snr Manager Retail Operations with peer group to deliver a world class retail business and maximize brand equity.
• Continuous improvement through developing and executing local retail relevant and specific processes in close cooperation with the support functions.
• Create and drive a high performance culture across the Market by setting clear expectations and targets analyzing stores’ performance, holding Store Managers accountable and giving appropriate and prompt feedback.
• Adhere to Global standards for all Retail Marketing, Visual Merchandising, Sales Academy, Health & Safety, and other store related activities, and monitor/evaluate established processes to guarantee stores’ full compliance.
• To work closely with HR, VM, Retail Marketing, Sales Academy, Store Development, and Merchandising to ensure optimal service to the stores enabling store managers to operate smoothly and efficiently.
• Implementing, driving and ensuring compliance with agreed Global Retail CoE processes and standards for field and RBO operations, while taking Market requirements into account.
• Measure and monitor progress and performance across the various KPI’s and reporting thereof to Senior Manager Retail operations and relevant support functions.

Pre-requisite Knowledge / Skills

• Diploma/Degree in any field
• Minimum 5 years of retail management experience with at least 3 years in operations, preferable experience in the sport or clothing industry
• PC literature, excellent oral and written communication skills in English and local languages
• Strong in organizational skills, meticulous and a team player with ability to work independently
• Able to multi-task
• Good interpersonal and communication skills and self-confident in interacting with all levels within and outside the organization
• Mature, dedicated, resourceful and committed towards work and employees