The Process Excellence teams in GBS design and implement standard solutions, develop continuous improvement capabilities, ensure service quality and compliance, and drive digital solutions. The Global Process Manager oversees a specific sub-process, managing stakeholder relationships, understanding needs, defining strategies and KPIs, specifying system requirements, and prioritizing service demands while supporting operational teams.

 KEY RESPONSIBILITIES:

• Ensure the success of the Accounts and Sales Ops teams by owning and managing the sub-process and driving continuous improvements.

• Define the service strategy for the sub-process, lead its design and build, and align it with the overall solution roadmap.

  • Lead the implementation of service strategies, ensure compliance with governance frameworks, and establish KPIs/SLAs with customers and the operations team.

• Build strong relationships with stakeholders, understand their needs, and provide input to the customer board.

  • ​​​​​​​Be the go-to person for all operational teams when challenges arise.

• Develop solutions and system requirements for effective design, build, and operational success.

The key relationships for this role include customers of the sub-process (functional teams in markets), Sales and Supply Chain Management, Market Finance, the GBS Cross Functional Standards team, GBS Strategy, Transformation and Operational Excellence, GBS P2I Account & Sales Operations, GBS Process Excellence teams, and all tech-related functions interacting with GBS and the Account & Sales Operations taxonomy scope.

WHAT ARE WE LOOKING FOR?

• Business fluency in English, both written and verbal
• University degree in BA, Finance, Economics or similar
• Minimum of 5 years of experience in process management in GBS Order to Cash (Order Intake, Returns, and Claims)
  • ​​​​​​​​​​​​​​Knowledge of Billing, Rebates, Credit Control, and Invoice to Cash is a plus
• Experience in Customer Relationship Processes in Europe (other markets are a plus)
• Deep understanding of project management and lean Six Sigma approaches
• Experience in SAP SD in AFS S4 process maintenance and implementation

Note that the recruitment process will all be conducted in English, please apply with an English resume.