Purpose & Overall Relevance for the Organisation

The GPO teams in GBS are responsible for driving the functional design of services and standard solutions, and supporting their implementation.  They will also upskill, train and develop the continuous improvement capability of GBS overall, as well as in market and functional teams.  They will be concerned with ensuring quality, compliance and productivity of the services and processes provided by GBS, managing continuous improvement initiatives and shaping the digital solution agenda.

The Finance Primary Data Senior Manager will be allocated responsibility for a sub-process.  You will be responsible for managing the relationship with key customers of that sub-process, understanding customer needs and requirements to be able to input into the customer board, formulate the solution and service strategy, define KPIs for the service, specify the solution and system requirements, and manage and prioritise demand for the service.

You will also be responsible for identifying and initiating quality and continuous improvement activity for the sub-process. As well as the governance of the sub-process, defining process, approvals and rules for operations.

Key Responsibilities

• Define the process/service strategy for a specific process or sub-process
• Lead the end-to-end process/service design, documentations and build for a specific process or sub-process
• Manage the relationship with key syakeholders of relevant process or sub-process, understanding their needs and requirements but also the consistent of the existing process and model, along with legal and accounting rules
• Manage and prioritise demand for the solution
• Build and lead the implementation of the solution and service strategy for the sub-process, in line with the overall solution roadmap
• Create and drive agreement on KPIs/SLAs for the service (with both the customer and the operations organization)
• Contribute to build the solution and system requirements implementation by tech teams
• Ensure compliance of sub-process solution against the overall solution governance framework
• Creates the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes or jobs into the "business as usual" environment
• Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to going live
• Monitors and reports progress on business readiness targets, business engagement activity, training design and deployment activities, key operational metrics and return to productivity measures
• Ensures the overall governance, creation and maintenance of finance Primary Data (Cost Objects such as cost centers, profit centers and internal orders; Chart of Accounts)

Key Relationships

• Customers of sub-process (business teams in corporate and the markets)
• GBS Cross Functional Standards team
• Tech teams
• S4 project teams
• GBS operation teams

Knowledge, Skills and Abilities

• Good understanding of a Global Business Services end-to-end process
• Strong experience in process design and mapping, ideally within Shared Services
• Familiarity with project management and lean six sigma approaches, tools and phases of project lifecycle
• Knowledge of R2R related technological solutions and digital transformation
• Experience in meeting planning and facilitation of workshops in a global working environment
• Experience in stakeholder managements, negotiation skills and story telling
• Experience of coordinating solution governance (incl. build of enterprise model, functional advice for process content), data for the end-to-end solution and prioritising demand
• Vision and capability to define guidelines for solution build and delivery
• Experience in designing for and improving process quality, process review and compliance
• Ability to provide a clear framework for performance to direct reports/project team
• Ability to coach, guide and manage a team
• Pro- active (engaging & impact-oriented) mindset, ability to think end-to-end with a global mindset
• Ability to be self-directed while working under tight deadlines
• Ability to work in a fast paced environment with different international cultures
• Strong analytical skills
• Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business
• Ability to travel, domestic or international, as required
• Fluent English (verbal and written)
• Strong MS-Office skills (Word, Excel, PowerPoint) and experience in SAP
• Experience in managing small operation teams

Requisite Education and Experience / Minimum Qualifications

• Four-year college or university degree with focus on Business Administration, or related areas, or equivalent combination of education and experience
• Minimum of 8+ years of progressive work experience in process management/ process improvement, managing small operation teams
• Experience in working in finance processes and accounting knowledge