You'll be part of a team of Account and Sales Operations (ASO), responsible for supporting the business to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive B2B customer service level for all assigned wholesale customers of the channel. 

adidas Global Business Services in Porto delivers high-quality services for Account and Sales Operations and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting and other Finance processes as well as HR Services for adidas companies located in Europe and Americas. 

KEY RESPONSIBILITIES 

• Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or sales; 

• Perform Orderbook management by recording and managing all types of orders; manage deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitor electronic receipts for errors and correct these errors using the tools provided. 

• Working in close cooperation with internal and external departments when dealing with the following topics: backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns and complaints. 

• Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales. 

• Standing in for and supporting colleagues working in other groups within Account Operations 

KNOWLEDGE SKILLS AND ABILITIES  

• Business fluency in English, and French and great external stakeholder communication; 

• University degree or equivalent experience; 

• Ideally 2-3 years of relevant experience in B2B/Wholesale support; 

• Solid knowledge of Excel - VLookUps and Pivot Tables 

• Ideally, knowledge in SAP FI and Assist (Salesforce);