Purpose & Overall Relevance for the Organization

Global Business Services (GBS) designs, builds, and operates consistent end-to-end business solutions for adidas, delivering services in the areas of finance, non-trade procurement, and human resources.  This drives operating efficiency, better customer experience, company agility, and decision-making, and ensures a compliance and control environment.  This is enabled through consistent end-to-end processes, strong, globally consistent governance of solutions and services, state-of-the-art technology and tools, creativity, and continuous improvement.

This role focuses on delivering ad-hoc and periodic operational reports, which play a key role in strategic planning and allow adidas (GBS) to gather, store, access, and analyze business data to inform decision-making. The Sr. Specialist – Delivery Excellence will make sure that data is available and distributed to relevant stakeholders, timely and accurately. There is a regular process in place to review GBS performance, identify deviations for key metrics and communicate the mitigations in place.

Key Responsibilities

• Manage the consolidated service performance review of all GBS Centers and processes globally (primary audience: GBS Head and Direct reports);
• Facilitate monthly performance reviews to discuss process performance, identify issues and improvement actions;
• Support, design and build of automated reporting and dashboards to track business performance metrics;
• Being the go-to person to drive reporting and creating information.
• Enable fact-based decision-making when it comes to timing and changes in the GBS roadmap.
• In collaboration with Global Process Leads develop measurement and reporting mechanisms for appropriate operational and financial metrics (KPIs, SLAs, etc.) to be tracked and measured.
• In alignment with the Global Performance and Process Excellence standards, develop, implement, and evolve a strategic process performance and management framework to mature E2E process performance.

Key Relationships

• GBS Leadership team
• Global Process Owners
• Operations teams in centers
• Global Delivery Excellence team
• IT Platform Engineering team
• GBS Transition Team

Knowledge, Skills, and Abilities

• Comprehensive understanding of the E2E processes operated by Global Business Services and their main metrics.
• Strong data acumen and experience with reporting systems, able to model and analyze complex data sets.
• Excellent collaboration skills, ability to influence without authority, and work effectively in a matrix organization.
• Focused on delivery of results through effective planning and solid organizational skills including attention to detail and multi-tasking skills.
• Experience with technology and ability to facilitate communication between business and technology teams.
• Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines.
• Ability to think strategically, synthesize complex situations and develop innovative solutions within a changing environment.
• Knowledge of the performance measurement function and practices
• Excellent English language proficiency

Requisite Education and Experience / Minimum Qualifications

• 6+ years of experience demonstrating progressive responsibility in roles focused on driving service excellence through the application of analytics.
• The successful candidate will have experience in business-level reporting, complex data mining, and analysis as well as data visualization.
• Preferably have implemented Performance Management System (e.g., Balanced Scorecard) in a large organization.
• Preferably experience working in Agile/Product lead organization.
• University degree or equivalent experience