Purpose & Overall Relevance for the Organization:

Optimize & execute integrated purchasing, global supply planning and PO management activities. Ensure performance achieves availability target OTIF (On Time In Full) and OTA (On Time Allocation) and respects market SLAs. Optimize usage of factory capacity in line with market requirements, supplier capabilities to service global demand.

Work across functions to solve planning and purchasing related issues, identify risks and opportunities and mitigate potential delays.

Key Responsibilities:

• Support availability, risk mitigating actions via Purchase Order management.
• Manage ticket handling processes for a variety of scenarios, including offline escalations (via email), air collect requests, Purchase Orders delivery improvements, early shipments, and hold shipments.
• Ensure timely resolution of tickets related to transport mode changes, prepaid airfreight, and shipment requests from factories.
• Support delivery date improvement initiatives with factories, working closely to optimize timelines and resolve bottlenecks.
• Coordinate early and hold shipment processes, ensuring alignment with business priorities and minimizing disruptions.
• Provide detailed ad-hoc analysis, such as inventory excess impact of hold shipments, including root cause identification and recommendations for mitigation.
• Act as a liaison between operational teams and senior management for escalations, reporting, and strategic alignment.
• Process ownership; responsible for documentation, testing and enhancement of a specific business process. Support implementation of projects within area of responsibility and contribute to system & process improvements, aligning and prioritizing cross divisionally/cross brand where possible to enhance operational efficiency

• Management of the team including coaching, training, and performance appraisal guidance, identifying improvement opportunities and implementing development plans     

• Supervise the daily operations by adhering to the defined SLAs and ensuring that the team KPIs are maintained, achieved, and reported correctly and on a timely manner   

• Ensure data quality and integrity across various systems and tools and perform quality check on the work output of the team    
• Perform or ensure day-to-day and period end processing responsibilities are completed in accordance with internal standards
• Monitor of work requests and allocation (ticketing and e-mails)   

Key Relationships:

• Liaison Offices (LO's)
• Market SCM

• Planning Services & BPM
• GBS

Knowledge Skills and Abilities:

• Service-minded and consumer/customer oriented
• Analytical thinking and ability to solve problems
• Team player and effective collaborator
• Ability to communicate effectively
• People oriented and passionate about leadership 

• Good knowledge of MS Office (advance MS Excel skills), SAP and PowerBI
• Fluent in English, additional language is a plus

Requisite Education and Experience / Minimum Qualifications:

• Bachelor's degree or equivalent in supply chain management or in the areas of business administration, logistics, planning, information systems. Master's degree is a plus
• Proven work experience in people management / demonstrated ability to manage a medium-sized team