PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store sales and adidas profit targets by:

• Passionately inspiring, serving and selling to Consumers
• Diligently executing store operations, with a special focus on selected areas
• Contributing to a culture of consumer centricity within the store
• Providing support and coach Retail Professionals

KEY RESPONSIBILITIES:

• Actively connect and engage with consumers entering the store
• Know the store KPI's (key performance indicators) and contribute to store sales
• Responsible for improving the Consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
• Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
• Use seasonal product and Brand knowledge effectively during Consumer interactions
• Communicate product features and benefits, and unique selling points clearly to address Consumer needs     
• Connect our Consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for Consumers
• Use all omnichannel related sales tools
• Guide the consumers through the digital touchpoints in the store
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete sales transactions quickly and accurately whilst adhering to cash protection procedures
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty
• Minimize loss in the stockroom and the sales floor
• Perform all store operations in a safe, effective, and efficient manner
• Comply with all operational policies and procedures
• Maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standard
• Know the store KPIs and how you personally contribute to them
• Plays a role in maximizing sales and minimizing loss
• Keeps an up-to-date awareness of our competitors
• Offers suggestions and ideas on how to improve operations and processes
• Collaborate productively and respectfully with team members, and support others where needed
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
• Seek coaching and learning opportunities to continually improve performance
• Complete all applicable training programs and effectively apply the learning on the job
• Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making adidas an inclusive and welcoming environment for all

MINIMUM QUALIFICATIONS:

• Preferably 6 Months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills