Purpose & Overall Relevance for the Organization:

Credit Managements main purpose is to manage and monitor the credit risk of the company towards its customers with the final aim to reduce the risk of A/R write-offs to a minimum.  As such CM has to continuously monitor the credit limits for the current customers, is performing credit investigations for new customers and determines a credit rating. In addition, CM is as well responsible for the collection of overdue invoices. This includes the co-operation with lawyers, collection agencies and insolvency administrators. Finally, CM provides regular reporting on the development of bad debts, open items and DSO at customer level to senior management.

Key Responsibilities:

• Management of credit risk for Key Accounts, Field Accounts, Buying Groups and Promotion Customers
  • Formulate credit policies, procedures and practices governing overall credit operations
  • Perform credit investigations to determine a credit rating and terms for prospective accounts
  • Continuously monitor the development of credit limits and customers’ credit-worthiness
  • Stop deliveries in case of potential insolvency or overdue situation of customers
  • Block customers in case of insolvency and /or legal cases
  • Ensure that the write-offs of receivables will be kept to a minimum

• Cash collection
  • Collection of debts, including cooperation with lawyer, collection agencies and insolvency administrator
  • Manage disputes with customers
  • Playing an active role in the credit note and returns handling
  • Ensure speedy resolution of payment deductions and communication with Customer Service
  • Agree payment schedules with customers

• Reporting and analysis
  • Aging analysis
  • Bad debts development
  • Open item development
  • Forecast of customers payments per month

• Verify that the customer’s credit notes made by the Marketing and Customer Services Teams are applied to the correct accounts.
• Leadership of Credit Management Team

Key Relationships:

• Commercial Team
• Customers
• Treasury
• GBS  

Knowledge Skills and Abilities:

• Experienced in job and fully qualified/trained
• Combined broad theoretical and practical knowledge incl. company policies and practices
• Strong competence with various tools, procedures, etc.

Requisite Education and Experience / Minimum Qualifications:

• English
• 5 years experience preference mass consumption companies