Purpose & Overall Relevance for the Organization:

To ensure the delivery of sustainable and profitable retail market share growth across all Monobranded Own/Franchise Retail Stores in LAM operating within the parameters of the Global Retail

Key Responsibilities:

• Meeting or exceeding agreed net sales and profitability targets to deliver on company's expectation targets

• Leading by example on the development of a trading and service culture within the retail back office (RBO) and field teams to deliver the best consumer experience                                          
• Motivating and inspiring the Market field and retail back office (RBO) teams to meet or exceed commercial goals and KPI’s, and build Brand equity

• Supporting the Retail Director and acting as “first amongst equals” with peer group to deliver a joined-up world class retail business

• Implementing, driving and ensuring compliance with agreed Global Retail CoE processes and standards for field and RBO operations to deliver on global policies and procedures      

• Developing and executing local retail relevant and specific processes in close cooperation with the Global Retail CoE to support countries on their needs                              
• Lead and develop District and Store Managers to ensure high quality Store Management performance to build a talent pool for higher Operations roles
• Ensure and lead shopping experience and continuously maximize profitability from the store portfolio, in conjunction with key stakeholders, including the Retail Director and the Regional Retail Team to ensure the best consumer experience                                   

• Make recommendations to the Retail Director on commercial opportunities at Market level by analyzing retail KPI’s and local retail trends and needs to deliver expected goals    

• Create and drive a high-performance culture across the Market by setting clear expectations and targets, holding District and Store Managers accountable and giving appropriate and prompt feedback to deliver the best working environment                                                                                                                                                                           

Key Relationships:

Knowledge Skills and Abilities:

• Specialist in business or technical skills with detailed knowledge in some areas of work or systems.
• Broad & deep knowledge in own functional area, combining theoretical and practical knowledge

Requisite Education and Experience / Minimum Qualifications:

• 7 years experience
• As manager of Experts 0 – 2 years management experience required
• As manager of Admin / Tech Support minimum of 3 years management experience required