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Franchise Account Manager
Purpose & Overall Relevance for the Organization
Act as the company’s representative and be a strategic partner to franchisees through diligent management (including strategic, commercial, and administrative tasks).
Constant interaction with franchisees ensuring expectations and needs is met. Also guarantees the achievement of targets to create a profitable and sustainable business.
KEY RESPONSIBILITIES
- Co-create and align strategic market plans for each franchisee
- Ensure that all areas support franchisees in their requirements and requests.
- Provide support to franchisees in creating their sales forecast.
- Facilitate franchisees implement and comply with their plans
- Analyze and provide feedback on monthly sales information for each store (net sales, net quantity, sales line, etc.).
- Review weeks cover at franchisee, store and division level
- Review franchisee current stock to understand invoicing opportunities.
- Receive and evaluate customer orders, ensuring they are feasible and consistent with their historical sales performance
- Advise the customer in defining the final order
- Collect company’s general and relevant information to train franchisee internal team and store staff
- Receive, analyze, process, and follow up on franchise requests
- Analyze trade terms and discounts.
- P&L analysis
- Align with different departments the PO status to identify possible risks and opportunities
- Share with franchisee the PO arrival status and stock availability
- Evaluate market opportunities to expand the business in their territory
- Weekly store visits to verify if the client complies with adidas standards
- Analyze returns according to adidas policy
Shared
- Portfolio and product optimization, (with B&T team)
- Assign targets and KPIS (with Sr. Franchise Manager)
- Align changes on VM (with VM team)
- Store opening (with RE)
- Training (with SA team)
PARAMETERS FOR SUCCESS
Key Metrics
- Sell in achievement
- Sell out achievement
- Roll out Plan achievement
- Tradeterms achievement
Financial Targets
- Net sales target achievement (adidas y franchisee)
- Operating Margin achievement (adidas y franchisee
KEY RELATIONSHIPS
- B&T
- CTC
- Ops + VM + stores
KNOWLEDGE SKILLS AND ABILITIES
- Bachelor’s degree in business administration, Marketing, Commercial Engineering, or related field.
- Minimum of 5 years of experience in similar roles.
- Strong competence with various tools, procedures, etc
- Intermediate to advanced English level (preferred).
- Client relationship management
- Effective communication (verbal and written)
- Sales negotiation and deal closing
- Customer orientation and solution focus
- In-depth knowledge of the product or service offered
- Data analysis and commercial KPIs
- Time management and task organization
- Adaptability and resilience under pressure or change
En adidas, promovemos la diversidad de los equipos, apoyamos la inclusión de todas las personas y fomentamos la expresión individual. En el marco de la Ley de Inclusión N°21.015, incentivamos la inclusión de personas con discapacidad al mundo laboral.
At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.
– Culture Starts With People, It Starts With You –
By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.