Senior Retail Associate

PURPOSE & IMPACT ON ORGANIZATION:

  • Contribute to meeting or exceeding store sales and profit targets by:
  • Passionately inspiring consumer loyalty to the brand
  • Diligently executing store operations, with a special focus on selected functional areas
  • Providing support and feedback to Retail Professionals

 

KEY RESPONSIBILITIES:

  • Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
  • Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
  • Be a role model for customer service and meeting or exceeding customers’ expectations
  • Share your customer service experience and train selected team members to fine-tune their service skills
  • Be a resource for Retail Professionals in dealing with complex customer service situations
  • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
  • Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
  • Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
  • Adhere to all established policies and procedures
  • Execute and maintain established Visual Merchandising and In-Store Communication standards
  • Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
  • Complete cash register transactions quickly and accurately
  • Minimize loss in both, the stockroom and the sales floor
  • Perform all store operations in a safe, effective and efficient manner
  • Collaborate productively and respectfully with team members
  • Make yourself available to support other team members when needed
  • Complete all applicable training programs and effectively apply the learning on the job
  • Seek coaching and learning opportunities to continually improve your performance

 

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

  1. Advanced Retail Professional Competencies

 

MINIMUM QUALIFICATIONS:

  1. Minimum 6 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
  2. Basic numeracy and literacy and advanced verbal communication skills
Location:  Kuala Lumpur
Country:  Malaysia
Team:  Retail (Store)
Brand:  adidas
Position Type:  Full time
Number:  197703