Key Responsibilities 

1. DC Operations Management 
•    Oversee daily 3PL DC operations to ensure stable and efficient order fulfillment
•    Monitor outbound and return operations, including backlog control during peak and promotion periods
•    Manage system and actual order status and discrepancies between OMS, SAP, and WMS
•    Handle exceptional return cases and ensure proper resolution through communication between DC, CS, and carrier
•    Support inbound and outbound stock transfers (e.g., outlet stock movement)
•    Track and manage DC performance KPIs such as OTIF, return lead-time, and SLA

2. Carrier & Delivery Management
•    Manage carrier performance, including SLA adherence and claims
•    Review carrier loss/damage cases and compensation handling
•    Align holiday and peak delivery planning with carriers and DC, considering consumer experience, resources and profitability

3. Delivery Expectation Configuration Control
•    Own DPE (Delivery Promise Engine) configuration to ensure delivery promise accuracy
•    Manage carrier and 3PL holiday calendars, node-delay, and cut-off time settings
•    Control zip code–based lead time configurations
•    Monitor and resolve shipment issues caused by invalid address inputs

4. Inventory Management (SAP & WMS)
•    Ensure stock accuracy through SAP ↔ WMS reconciliation
•    Perform monthly inventory reconciliation (e.g., Finance systems vs SAP)
•    Analyze discrepancies and drive root cause resolution
•    Review inventory audit results and validate adjustment processes
•    Analyze and reduce late cancellations caused by inventory mismatches across front-end, OMS, and DC systems.

5. Cost Governance & Financial Control
•    Manage monthly PO allocation and Ariba GR for DC and carrier-related costs
•    Allocate operational costs by sales channel (e.g., adidas / Golf)
•    Oversee DC operational expenses, including shipping and packaging consumables
•    Review and validate eCom DC billing (outbound, returns, returns back-to-stock)

5. UAT & System Governance
•    Lead and support UAT activities from an operations perspective
•    Support operational projects (e.g., Naver N Delivery, system integrations)

6. Build Governance & Drive Excellence
•    Monitor and analyze existing processes continuously. Identify improvement opportunities and solutions to enhance resources, profit, and data accuracy.
•    Define change requests for new functionalities in sufficient detail for qualification and solution selection and document their implementation.
•    Be the POC concerning market roll-outs or new functionalities in your area of responsibility.

Key Relationships: 
•    Ecom cross-functions, SCM, Finance and GBS, Global Operations, Local Tech, Global product teams, External vendors & partners.

Requirements : 

1.    Education & Experience
•    University degree preferred, or a combination of relevant field experience
•    5+ years of experience and advanced knowledge in either eCommerce, SCM, or relevant industry
•    Experience in managing complex processes and/or integration projects with multiple teams

2.    Ability and Skills
•    Attention to detail, analytical and problem-solving skills
•    Ability to quickly adapt to changing business processes and business partners
•    Great communication & negotiation skills, comfortable presenting complex topics to stakeholders
•    Comfortable working with enterprise-level platforms and technologies
•    Fluent English both verbally and written
•    Ability to navigate through back-end tools