Purpose & Overall Relevance for the Organization

Lead the Order Management team to ensure accurate order execution and timely fulfillment by managing the customer order book, stock allocation and delivery processes in line with commercial priorities across channels.

Key Responsibilities

Order Book Management & Allocation

• Lead end-to-end order book management to ensure high accuracy, visibility, and alignment with commercial priorities across channels.
• Provide guidance to the team for executing stock allocation against plan to maximize fulfillment within agreed timelines.
• Establish clear stock allocation logic by validating stock availability and preventing cross-allocation to optimize utilization.

Delivery Execution & Shipment Planning

• Lead overall order execution ensuring shipments follow sales order timelines and business priorities.
• Define governance for DN(Delivery Note) creation including prioritization logic and end-to-end execution standards.
• Lead monthly shipment planning by synthesizing inbound forecasts, commercial priorities, and major business events (HLD, campaigns) to define an optimized shipment roadmap.
• Drive alignment with Fulfillment planning and DC operations on DN timing, capacity, reprioritization, and service level performance.

Inventory Flow & System Accuracy

• Direct and control inter‑DC stock transfers by establishing process standards, monitoring STO accuracy and resolving exceptions to maintain inventory integrity across DCs.
• Lead intercompany stock transfer processes to optimize inventory levels across the network.
• Manage and resolve system interface failures through root cause analysis and preventive measures.
• Own inventory health by tracking month-end status and driving actions on slow or obsolete inventory.

Team Leadership & Cross-functional Coordination

• Act as the primary coordination lead driving alignment and decision-making across Brand, Wholesale, Retail and DC teams to ensure unified operational direction.
• Drive continuous improvement in COTIF performance by leading disciplined operational governance and ensuring proactive cross‑functional alignment.
• Lead and develop the Order Management team by setting priorities and providing operational direction.
• Foster continuous improvement and strengthen collaboration across functions

Key Relationships:

• SCM
• Whole sales
• Own Retail
• E Commerce
• Finance
• Demand Planning
• Brand
• IT

Knowledge, Skills and Abilities:

• Strong understanding of end-to-end order management, fulfilment and inventory flow in a multi-channel environment.
• Proven ability to lead teams, set priorities, and drive execution in a fast-paced environment.
• Strong analytical and problem-solving skills with ability to make data-driven decisions.
• Effective stakeholder management and communication across cross-functional teams.
• Experience in process improvement and operational optimization.

Requisite Education and Experience / Minimum Qualifications:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering or a related field.
• 5–7 years of experience in order management or supply chain operations.
• Team leadership or people management experience required.
• Hands-on experience with SAP (AFS) or equivalent ERP systems.
• Retail, wholesale, or consumer goods industry experience preferred.
• Fluency in English preferred, with the ability to communicate effectively in a global business environment.