Purpose & Overall Relevance for the Organization:

• Liaison between the local team and the GBS H2R Dalian team
• Collaborate with the GBS H2R Dalian team to ensure seamless end-to-end execution of payroll administration, including daily operations and year-end tax settlement
• Collaborate with the GBS H2R Dalian team to ensure seamless end-to-end execution of benefits administration, including but not limited to social insurance, group insurance, retirement pension and other local benefits
• Handle employee inquiries
• Finance reporting
• Vendor management and vendor payment
• Liaise with government authorities, agencies, and other external parties to provide necessary data and information support (e.g., internal/external audits, government surveys).
• Manage other country-specific processes (e.g., Korean title change)
• Handle other ad-hoc requests as per business needs

Key responsibilities:

• Collaborate with GBS H2R Dalian team members on daily operations, completing all administrative tasks for defined services and meeting SLA requirements.
• Ensure compliance with legal requirements and internal policies in all operations.
• Maintain and update process-related documents regularly and properly.
• Foster proactive relationships with business partners and other stakeholders.
• Identify process risks, implement preventive actions, and keep the team manager informed in a timely manner.
• Support the end-to-end process in resolving complex questions during daily operations.
• Liaise among local HR, GBS HR, and employees to ensure smooth communication and prompt resolution of requests.
• Assist in the implementation of global and local H2R programs.
• Support internal and external audits involving payroll.
• Drive process improvements to enhance employee and stakeholders’ satisfaction and achieve higher efficiency.
• Handle ad hoc queries efficiently.

Key Relationships:  

• GBS H2R Dalian Team
• Local HR team
• TA, Rewards, IT, Workplace, Finance, Controlling, Legal, Auditors, Government Authorities.
• External service providers and partners

Knowledge, Skills and Abilities:

• Excellent knowledge of MS-Office applications, especially Excel/PowerPoint;
• Experience with HR core system, ideally SAP-HR, SuccessFactors-HR and ticketing solutions
• Subject matter expertise in payroll & benefits administration processes
• Strong service mindset, people focused and self-motivated
• Mindset in process improvement and continuous efficiency;
• Attention to details and good problem-solving skills;
• Good team player with strong communication and interpersonal skills
• Familiarity with the relevant industry is an advantage;

Requisite Education and Experience: 

• 4-5 years of payroll or C&B work experience in a similar function for a multi-national company.
• Undergraduate degree or equivalent professional experience.
• In-depth knowledge of country-specific HR business needs, company policies, local regulations, and HR regulations.
• Proficiency in both Korean and Mandarin/English.