Purpose & Overall Relevance for the Organization:  

• Conduct global training programs based on the global training strategy.
• Customize local training programs so that it can always be consumer/employee-centric, and drive training and related activities to create the best impact on business increase and employee development.
• Support development and management of training-related programs and projects, and contribute to business improvement.

Key Responsibilities:

• Implement foundation / functional trainings to area of responsibility consistently across
  the Retail organization. (Retail newcomer onboarding)
• Plan, develop and deliver monthly product training to the defined target group to ensure a thorough understanding of the product knowledge.
• Implement in-store training and service coaching, monitoring where required, follow up and track business results to ensure learning effectiveness and performance improvement.
• Support training for new store openings, including brand, motivation, product knowledge, and service excellence
• Identify learning needs for Retail store employees by using the defined process to ensure relevant and focused learning offerings.
• Create and develop relevant learning tools and materials to educate employees of Retail stores.
• Update, maintain, and manage the retail digital learning platform.
• Maintain an updated Training ROI, business KPIs with consistency.
• Regularly review feedback (e.g. training satisfaction survey, NPS) and benchmark group-wide best practices to continuously improve learning effectiveness.

Key Relationships:

• Retail – Back office / Store
• Global Sales Academy (HQ)
• HR (Local)
• Brand

Knowledge Skills and Abilities:

• Previous experience of the implementation of training programs – planning, development, delivery, report.
• Ability to structure and deliver full training cycle. (Including in-person training, 1:1 coaching, Virtual training)
• Willing to play sports as part of retail trainer.
• Strong presentation and Microsoft office skills(PPT, Excel)
• Flexibility in working across office and stores and with diversity cultures.
• Proficiency in English is preferred.

Requisite Education and Experience / Minimum Qualifications:

• At least 3+ years of work experience, preferably within Retail store experience or Training.
• Training and Sports industry experience is preferable.