Purpose & Overall Relevance for the Organization:

• Critical role of retail operations management through integrating both internal and external resources to drive customer stores operations standard and continuous sales growth

Key Responsibilities:

Ensure stores’ faultless execution landing through process, project and tool design

• Fully understanding with the knowledge of operation excellence, mainly focus on the procedure and related projects on the field to make the store with higher standards and consistency
• Internal cross team collaboration and alignment with account sales ops and retail excellence
• Responsible for consumer experience enhancement
• Develop operational tools to streamline the process and execution

Internal collaborate to drive store key offer merchandising execution

• Track and monitor to push key franchise sell-through%
• Track and monitor to push campaign sell-through%
• Collaborate on strategy category elevation

Project Execution and others

• Initiate the regular meeting, communication, and workshop to strengthen contacting with consumer HQ.
• Track and monitor the related projects execution status
• Non-financial project status tracking and feedback collection
• Other ad hoc tasks as per business needs

Key Relationships:

• Internal: Account Sales, Business Planning, Sales Operations, Retail Excellence, etc.
• External: Franchise customers HQ / Branches / Retail Operations team, etc.

Requirements:

Knowledge, Skills and Abilities:

• Strong process and project management skills
• Good at relationships management, good interpersonal skills
• Diverse and open-minded
• Strong business acumen and analytic skills
• Strong problem solving skills
• Solid retail operation know how, with cross-functional experience (Basic VM, AP, Training)
• Excellent interpersonal/communication skills (internal & external), Chinese & English
• Excellence organizational skills
• High influencing skill
• IT skills: Advanced MS Office Skills, knowledge of SQL for data extraction and database management and experience with data visualization tools (Tableau, Power BI, etc.) is plus

Requisite Education and Experience / Minimum Qualifications:

• Bachelor's Degree is required
• 5 years retail operation management experience with recognized retail brands (fashion or FMCG)
• At least 2 years working experience with franchisees in retail or sales
• Experience in remote management
• Able to communicate with senior management in English
• Fluent in English and Mandarin (written and spoken)