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Manager Retail Training Y-3

Manager Retail Training Y-3

 

Area:                                                                                           China

Department:                                                                              Retail Academy                             

Direct Reporting Line:                                                              Senior Manager Learning Excellence

Indirect/secondary reporting line:                                         -

Subsidiary/country:                                                                  GCA

Location:                                                                                    Shanghai           

GSMS Grade:                                                                             M4                                    

Number of Personnel Managed:                                            -

Cost Center/Budget and/or Revenue Responsibility:          -

 

 

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

Support Y-3 business growth and people development by delivering luxury retail training, in-store coaching, and consumer-facing brand experiences that strengthen store capability, improve consumer engagement, and ensure all consumer and store interactions reflect Y-3 brand standards.

 

KEY RESPONSIBILITIES:

  • Take full charge of training content development, including basic training, seasonal product training, luxury service standards, selling skills, clienteling and other project-based training.
  • Deliver engaging training sessions to retail staff to ensure strong capability in product knowledge, brand storytelling, service and selling skills, store operations, and store management fundamentals.
  • Act as a brand presenter/facilitator at selected private showings, VIP/VIC events, and other consumer-facing activations, presenting collections, products, and brand stories directly to consumers in an elevated and compelling way.
  • Provide in-store coaching to elevate frontline performance, especially in consultative selling, consumer engagement, product presentation, styling recommendations, and handling premium consumer interactions with confidence and sophistication.
  • Regularly visit stores to evaluate the effectiveness of in-store training, service execution, clienteling behaviours, and overall brand presentation.
  • Set up yearly and monthly regional training plan base on national training calendar.
  • Maintain accurate training records and prepare regular training reports, including feedback, observations, and recommendations for continuous improvement.
  • Support relevant training operations and administrative work.

 

 

KPI

  • Training Hours
  • Store Coverage
  • Training/coaching quality base on internal measurements
  • Retail KPIs
  • On-time delivery of projects

 

 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Strong understanding of luxury service standards, consultative selling, clienteling, and premium consumer experience
  • Exceptional presentation, storytelling and facilitation skills for both live and virtual audiences
  • Strong personal presence and confidence in representing the brand in front of consumers
  • Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
  • Implementation of training processes and systems

 

 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS: 

  • Bachelor’s Degree
  • 5+ years of experience in retail training, retail operations, learning & development, or consumer experience roles within the luxury / premium fashion industry
  • Experience in luxury brands with strong clienteling and elevated service expectations is highly preferred
  • Experience supporting private showings, VIP/VIC events, or premium consumer activations is a strong plus
  • Good English reading/writing
  • Passion for fashion / luxury / street culture; passion for sports is a plus
  • Excellent PPT/Excel skills
  • Any certificate of Training will be a plus

 

 

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

  • COURAGE: Speak up when you see an opportunity; step up when you see a need..
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.


At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title:  Manager Retail Training Y-3

Brand: 
Location:  Shanghai
TEAM:  Sales
State:  SH
Country/Region:  CN
Contract Type:  Full time
Number:  544320
Date:  May 6, 2026
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