Purpose & Overall Relevance for the Organization:

• The purpose of the Order Book Fulfillment Specialist is to support the company’s goal of being the preferred partner by providing superior supports to customers in each of the 4 regions

Key Responsibilities: 

• Processes and follows-up on futures orders and daily orders
• Handling the delivery shortage claim
• Process defective return orders for all customers, make sure all the customers return can be processed in a timely manner
• Process take-back return orders for all customers, make sure customers’ take-back can be processed timely and correctly.
• Process order transfer for all customers, make sure all the orders can ship out and meet customers request delivery date.
• Work closely with internal co-workers with gift order book fulfillment. Make sure order forms are approved accordingly, valid customer codes & stock are used.
• Create CMA &CIQ order correctly for both NWS and ZMS orders at 100% accuracy. Resolve the delivery issue for NWS and ZMS orders.

Key Relationships: 

• Sales
• Finance
• SCM
• IT
• Customers
• MKT
• DTC

Knowledge, Skills and Abilities:

• Strong computer skills in Word, Excel, Access
• Fluency in both oral and written English
• Outstanding communication skills
• Proactive, energetic, warm and enthusiastic

 Requisite Education and Experience / Minimum Qualifications: 

• Bachelor
• 2 – 3 years of complaints handling, order processing, sales administration or customer service experience