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Assistant Manager, Customer Service (1 Year External Contract)

Purpose & Overall Relevance for the Organization:

Key responsibilities:

Injection order management
Biggest account delivery management
Interco management
Ad-hoc b2b deliveries management

Other duties:

To execute Customer Service strategy.
To deliver performance levels as outlined in the adidas group standards.
To deliver reliability and responsiveness to customer requests and complaints.
To create accurate customer Re & Pre-orders in the system.
To create accurate clearance orders in the system.
To Call-off existing contract orders.
To liaise with customers on delivery intake and plan deliveries when required
To cancel existing SO and repurpose stocks to other customers
To process and send out the order confirmations.
To adjust order book according to delivery information and inform customers and sales team on delays.
To generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
To communicate cross-functional between internal interfaces.
To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment
To create and process Returns and Claims
To issue reports to follow up the different CS activities upon request
To establish adequate interface with Finance, Operations and Omni.
To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities
To support In-season / Injection buy consolidation and order creation
To work closely with Sales to achieve monthly Sales target
Any other sales operations duties as requested by Sales

Knowledge, Skills and Abilities:

Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline; equivalent relevant experience may be considered
Outlook: Intermediate to Advanced
Word: Intermediate
PowerPoint: Intermediate
Excel: Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)
Excel Macros
adiRace ERP: Intermediate to Advanced
adiPortal: Intermediate to Advanced
SAP: Intermediate to Advanced (order management, customer master data, billing)
3-5 years of relevant experience preferably in consumer goods, retail, wholesale, or supply-chain related business

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title: Assistant Manager, Customer Service (1 Year External Contract)

TEAM: Customer Service

Location: Singapore

State: 01

Country/Region: SG

Contract Type: Full time

Number: 551453

Date: Oct 27, 2026

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