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Senior Manager,Ops & Consumer Excellence

Purpose & Overall Relevance for the Organisation:

 

Support the enhancement, development, and implementation of the Consumer Experience in adidas Monobrand in SEA, in line with global/hub strategic plans and cluster/country commercial needs.

 

Key Responsibilities:

 

  • Partner with country teams to support commercial needs to drive Retail KPIs, leading to Net Sales achievement
  • Collaborate with SEA counterparts to enable country Retail and Franchise Operations teams achieve commercial objectives
  • Keep open communications within the SEA Commercial team to foster synergistic relations
  • Collaborate with the EM hub team to understand the global/hub strategy for Retail Operations and work with the country Retail leads on developing a SEA strategy
  • Support the Director for Retail and Franchise Operations Excellence on ensuring the SEA strategy is communicated across key stakeholders, that milestones are planned and met, and results measured
  • Drive effective brand consumer experience planning across SEA in coordination with SEA Brand team and the EM hub Consumer Experience team
  • Continuously gather insights and inputs from the country teams to stay close to ambitions/plans/goals and work with the EM hub team to provide for the future
  • Monitor critical/key projects within SEA involving Retail Operations, ensuring open and timely communication to stakeholders
  • Be the voice of the SEA country teams

 

 

 

Key Relationships:

 

  • SEA Commercial Lead
  • SEA Commercial Team
  • SEA Retail and Franchise Operations Team
  • SEA Brand Activation, SEA VM
  • Country Retail Directors
  • Country Retail Operations teams
  • EM Retail Operations
  • EM Digital Operations
  • EM Consumer Experience
  • EM Marketplace

 

Knowledge, Skills and Abilities:

 

  • Strong presentation, communication, negotiation and influencing skills, especially with senior stakeholders within a global matrix organization.
  • Strong cross-functional and stakeholder management experience across commercial functions (e.g. marketing, sales, etc.) and support functions
  • Retail Operations background
  • Project Management
  • Fluent spoken and written English
  • Regional languages an advantage, but not required
  • Willingness to travel upwards of 20% of time

 

Requisite Education and Experience / Minimum Qualifications:

 

  • 6-8 years progressive channel marketing and consumer experience expertise
  • Regional expertise desired
  • Sporting Industry experience desired
  • University degree in Business or equivalent professional experience, ideally in Sales and/or Marketing

 

Job Location : We are open to hire talent in any SEA Location - Philippines, Thailand, Singapore

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

  • COURAGE: Speak up when you see an opportunity; step up when you see a need..
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Manager,Ops & Consumer Excellence

Brand: 
Location:  Singapore
TEAM:  Supply Chain & Sourcing
State:  Sing
Country/Region:  SG
Contract Type:  Full time
Number:  516614
Date:  Oct 10, 2024
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