1. PURPOSE & IMPACT ON ORGANIZATION:

Contribute to meeting or exceeding store sales and profit targets by:

• Passionately inspiring consumer loyalty to the brand.
• Effectively serving/selling to customers and diligently executing store operations
• Providing support and feedback to Retail Professionals

2. KEY RESPONSIBILITIES:

Customer Service & Store Operations:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.
• Execute and be a role model for customer service, meeting or exceeding customers’ expectations.
• Share your customer service experience and train selected team members to fine-tune their service skills.
• Be a resource for Retail Professionals in dealing with complex customer service situations.
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Use seasonal Brand and advanced product/category expertise during sales transactions, to successfully meet the specific needs of even the most demanding customers.
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge.
• Adhere to all established policies and procedures.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor.
• Complete cash register transactions quickly and accurately (if applicable).
• Minimize loss in both, the stockroom and the sales floor.
• Perform all store operations in a safe, effective and efficient manner.
• Collaborate productively and respectfully with team members.
• Make yourself available to support other team members when needed.
• Complete all applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve your performance.

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Advanced Retail Professional Competencies

• Good IT skills (Word, Outlook, Excel, PowerPoint).

• Fluency in English.

• Good numeracy, literacy, verbal and written communication skills.

3. MINIMUM QUALIFICATIONS:

• Secondary education.
• Minimum 1 year work experience in a sports/fashion customer- and commercial-focused retail environment with
  advanced selling experience and VM dedicated experience.