Purpose: Supports the operations leadership team by passing direction from the office to the
warehouse floor. Works closely with operations associates, forklift operators and external drivers
to ensure efficient and timely work flow through the Distribution Center.

Key Responsibilities:
 Responsible for counting the quantity of cases on trucks, verifying the accuracy of loading
sheets, and completing settlement sheets
 Checking in/out of external drivers and handling any of their questions/inquiries
 Keep records of driver interactions on the daily dock schedule
 Respond to emails in a timely manner and answer incoming phone calls to the Shipping
office
 Receive incoming shipments and compare items to work orders provided by supervisor
 Determine storage areas for incoming shipments by assisting in the selection of
appropriate space within the warehouse
 Ascertain that all incoming and outgoing shipments are properly labelled and that
correlating documents are available with each shipment
 Process and organize daily Shipping/Receiving paperwork in a timely fashion
 Communicate clearly and appropriately with co-workers, contractors, and truck drivers
Ability to develop and share best practices
 Help to foster a positive team environment that encourages all associates to provide
insights and feedback to improve processes, adapt to an ever-changing business, and
stay focused on customer satisfaction
 Contribute to maintaining a safe and orderly working environment
 Identify, report, and follow up on any property damage or safety concerns
 Participate in Lean Six Sigma activities
 Other duties as assigned

Key Relationships:
 Inbound/Outbound Distribution personnel
 Operations management team
 External freight drivers
 Inventory Control associates

Knowledge, Skills and Abilities:
 Excellent verbal and written communication in English
 Ability to work collaboratively within a large group of co-workers
 Positive and enthusiastic approach
 Strong knowledge of shipping and receiving operations in a warehouse environment
 Performance and metrics driven mindset
 Proficiency in Excel, Outlook, Word and working knowledge of WMS principles
 Regularly required to talk or hear; stand or walk; use fingers, hands and arms to feel,
handle, grip, grasp, lift, push and pull for up to ten (10) hours/day
 Ability to work in a warehouse environment
 Ability to reliably attend work/scheduled hours

Requisite Education and Experience / Minimum Qualifications:
 High school diploma or GED equivalent required
 Minimum of two (2) years related distribution experience and/or training
 Ability to work overtime and weekends as required