Purpose & Overall Relevance for the Organization: To ensure all orders [customer and special handling/3rd Party] are booked in where required and dispatched in accordance with customers specifications agreed parameters whilst adhering to the adidas (UK) Limited transport policy. Key Responsibilities: • Reporting to Distribution Team Leaders and Manager where applicable. • Understand all aspects of booking in deliveries with customers in line with the adidas group transport and distribution policy. • Understand account requirements for delivery. • Ensure all aspects of delivery records are kept up to date to include business software including Manhattan and SAP and Microsoft Office based tracking reporting. • Work closely with Transport to ensure the most efficient transport solution is in place to achieve delivery in a cost-effective way. • Investigate all delivery failures and report back on findings. • Adhere to all departmental SLA’s and targets. • Ensure any deliveries that fall out of the required trade month are reported to the team leaders. • Provide POD’s where required for internal customers upon request. • Co-ordinate collections where required. • Respond to delivery queries and discrepancies for both internal and external customers. • Ensure all weekly KPI reports are kept up to date.