Internally your job title will be Manager Customer Fulfillment AKA

We strive to be the world’s leading sports brand and we’re looking for pioneers and visionaries to help shape that journey. Sport never stands still and neither do we.

At adidas, you're not just getting a job; you're stepping into a role where your impact is global and your individuality is celebrated. Champions aren’t only found on the field. Join a brand where ambition, innovation, and teamplay fuel everything that we do.

We seek people who connect deeply with our brand and bring their passion to work every single day.

Location:

You’ll be joining our Stockport Head office, a vibrant hub featuring 18 showrooms, a dedicated Conference Centre and a staff Wellness Hub. You’ll have access to a state-of-the-art gym equipped with Peloton bikes and every piece of kit you could imagine. Plus, an indoor astroturf pitch, a padel court, chat boxes and inspiring creative spaces. Our Stockport team consists of over 350 adidas employees, working across, Brand Marketing, Commercial and Business support functions.

What you’ll do:

As the Manager Customer Fulfillment – Alliance Key Account, you will be the driving force behind seamless customer delivery and operational excellence. Acting as the strategic link between commercial and supply chain teams, you will lead the implementation of best-in-class fulfilment practices, optimise delivery performance, and spearhead supply chain initiatives that create value for both adidas and the accounts. Your role will involve managing timely order book conversion, strengthening collaboration with key stakeholders, and championing strategic supply chain improvements that enhance customer satisfaction and drive business growth.

The difference you will make:

A day in the life:

• Define priorities, opportunities and risks for alliance key accounts, implementing mitigation actions and driving cross-functional delivery.
• Manage alliance account requirements by prioritising needs and collaborating with global partners to deliver optimal and innovative solutions.
• Lead projects and initiatives, ensuring delivery on time and within budget.
• Support S&OP processes and financial target alignment through close collaboration with Finance, Sales and Customer Service.
• Oversee order book conversion and operational performance, partnering with Product Supply, Fulfilment, DC and Outbound teams to drive efficiency, availability and KPI achievement.

Do you have what it takes?:

Our roles are highly competitive and we’re proud to invite only the industry’s top talent to interview. Please review the criteria below and apply if you bring the following qualities.

• Strong Analytical skills using multiplatform reporting including Microsoft Excel & Power BI
• Confident stakeholder management and influencing skills
• Communication and presenting skills- in a customer facing role
• Solutions focussed and experience driving initiatives
• Results-driven, proactive, and ready to make an impact
• Experience in supply chain and order management, ensuring timely delivery and operational efficiency.

Life at adidas:

We operate a hybrid working model with 3 days in the office and the flexibility to work from home on the other 2 days. Beyond this, we offer a range of flexible working policies to support all personal circumstances.

What we’ll do for you:

Alongside a competitive salary we offer:

• A leading pension scheme
• An annual bonus
• Generous employee discount and sample sales
• World-class gym facilities including a padel court and indoor football pitch
• Access to a wide variety of gym classes such as weight training, yoga, pilates, spin and padel coaching as well as both men and women’s 5-aside football
• Private medical insurance and health cash plan
• Life assurance benefit
• Onsite Wellness Centre offering appointments with a variety of health professionals
• 25 days holiday + bank holidays
• Enhanced maternity and paternity benefits
• Access to educational resources to support development
• Regular opportunities to win tickets to sport and music events

We’re committed to ensuring everyone feels welcome throughout the application and interview process. If you require any adjustments, simply let your recruitment partner know and they will be glad to support you.