Purpose: 

Contributes to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values. The core expectations include utilizing expertise and experience to; serve and sell to customers and achieving operational excellence, flawlessly execute store operations when responsible for product flow to and from sales floor and/or cashier procedures. 

Key Accountabilities: 

• Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store. 

• Complies with store policies and procedures to maintain a safe shopping and working environment. 

• Collaborates productively and respectfully with team members to meet or exceed store goals. 

• Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance. 

• Makes themselves available to support other team members when needed 

• Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model. 

• Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador. 

• Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s). 

• Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards. 

• Minimize loss by actively maintaining sales floor awareness while serving customers. 

• Completes sales transactions quickly and accurately while adhering to cash protection procedures 

• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty. 

• May handle returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience. 

• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor. 

• Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor. 

• Ensures adequate supplies to create an effective stockroom environment (if applicable) and continually maintains this (including all merchandise) within and around the vicinity. 

Knowledge, Capabilities and Experience: 

• Must possess and consistently exhibit the competencies relative to the position. 

• Knowledge of customer service principles and processes. 

• Ability to learn and adapt quickly in a fast-paced environment. 

• Ability to understand and carry out oral and/or written instructions and request clarification if needed. 

• Demonstrates an inspirational attitude that contributes to a positive team environment. 

• Ability to build and maintain effective working relationships team members. 

• Well developed ability to speak, read, comprehend, and write English 

• Ability to maintain reliable and consistent attendance and punctuality. 

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. 

Physical Requirements: 

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device. 

• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. 

Qualifications: 

• Must have or be pursuing a high school diploma or general education degree (GED) 

• Three to six month’s experiences working in a retail environment. 

• Basic numeracy, literacy, and verbal communication skills. 

• Must be 16 years of age or older. 

The anticipated low and high end of the base pay range for this position is $17.28 - $22.46. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, and proficiency for the role.

At adidas we have been challenging the status quo for over 70 years and we’re not done yet.  

We are calling all Store Associates who don’t accept what “was” or what “is,” but those who want to create what will be, and who share our desire to make a difference.  We believe sport has the power to change lives.  To bring this mission to life we foster a culture centered on creativity, confidence, and collaboration, and while we will never rest on our laurels, we are humbled that this has allowed us to be recognized as one of the “world’s most attractive employers.”  

We also understand that the future runs on diverse and fresh perspectives.  True to this spirit, we believe in assembling talented teams from far and wide and unite by a common goal: to change the world through sport.   

We could list tired, old bullet points about Store Associate tasks but we’re confident you already know that. Here’s a bit about the kind of Store Associates we are looking for:  

Creators – If you want to build a tomorrow better than the day that came before, you’re a creator.  Creators find inspiration in unlikely places, look at the world in their own unique way, are confident and have an uncanny ability to connect dots that others just don’t see.  

Confidence – Use your retail experience to exceed customer expectations.  Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.   

Collaborator – You thrive on building relationships and working with your team to achieve a common goal: to be the best sports company in the world.  

Ready to apply? Here’s what you need to know:  

• Availability must be flexible and include evenings and weekends.  

• Hours are part time and will vary based on business needs.  

• You must have or be pursuing a high school diploma or general education degree (GED).  

• Three to six month’s experience working in a retail environment preferred.  

• Basic numeracy, literacy, and verbal communication skills required.  

• Must be 16 years of age or older.  

• While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.  

• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.  

Why adidas?   

• Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.  

• adidas offers Part-Time employees working between 20-29 hours per week a robust and progressive medical plan, including HSA (Health Savings Account) prescription drug coverage and fertility support. adidas offers Part-Time employees working less than 20 hours per week receive discounts for prescription drug coverage and vision services. Once eligibility criteria is met, employees are able to enroll in adidas’ 401k plan, Stock Purchase Plan with employer match and for education assistance.    

• Employees are eligible to earn monthly and quarterly incentives.   

• Employees accrue prorated flexible time off in the amount 1 hour per every 30 hours worked. Part-time employees receive premium pay when working on one of the seven retail designated holidays.    

• The anticipated low and high end of the base pay range for this position is $17.28 - $22.46. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, and proficiency for the role.

• Though our teammates hail from all corners of the world, our working language is English.  

adidas participates in E-Verify. For more information, visit https://www.uscis.gov/e-verify.