Supervisor

PURPOSE & IMPACT ON ORGANIZATION:

  • Contribute to store profitability by:
  • Meeting or exceeding sales and KPI targets for a defined area within the store
  • Coordinating team members to provide a leading shopping experience
  • Assuming Store Manager responsibilities in the absence of the Store Manager

 

KEY RESPONSIBILITIES:

  • Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area
  • Allocate resources and organize processes within your assigned area to drive efficiency and productivity in a variety of situations
  • Be a role model for customer service and meeting or exceeding customers’ expectations
  • Supervise and coordinate the team to ensure all customers receive an optimal service level at all times
  • Lead your team to meet or exceed customer expectations at all times
  • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
  • Use advanced Category expertise to drive sales and customer loyalty in your assigned area
  • Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge
  • Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area
  • Manage merchandise delivery processing on the same day it arrives
  • Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
  • Execute all applicable loss prevention procedures
  • Maintain a safe and productive shopping and working environment
  • Support the recruitment, onboarding and training of store team members
  • Coach and motivate individuals within your assigned area to maximize their performance
  • Share best practices to drive the overall store team performance
  • Complete all applicable training programs and effectively apply the learning on the job
  • Seek coaching and learning opportunities to continually improve your performance

 

 

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

  1. Stepping into Management Competencies

 

MINIMUM QUALIFICATIONS:

  1. Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]
  2. Intermediate numeracy and literacy and advanced verbal communication skills
Location:  Kuala Lumpur
Country:  Malaysia
Team:  Retail (Store)
Brand:  adidas
Position Type:  Full time
Number:  197705