Director Retail Operations

Purpose & Overall Relevance for the Organization:
To lead and drive sustainable and profitable Retail Business with market share growth in Taiwan by:
•  Meeting and exceeding agreed KPI targets for net sales and profitability
•  Leading and inspiring the retail operations teams to meet or exceed commercial goals and KPI’s, with a focus on building Brand equity
•  Focusing on the development of a trading and service culture across all our own retail stores
•  Defining and continuously developing the retail business models, taking into account industry benchmarks and Global guidelines
•  Implementing and driving agreed Global retail processes and guidelines for Taiwan and Retail Operations; feeding back Market needs to the Greater China and Global Retail CoE for the ongoing development of global processes
•  Developing and executing local retail relevant and specific processes in close cooperation with the Greater China and Global Retail CoE

 

Key Responsibilities: 
•  Drive and implement the Market Retail Strategy, focusing on the 5 P’s: People, Product, Premises, Processes and Profit, to continuously maximize profitability, that is market relevant yet adhering to Global requirements
•  Manage and control operational expenses in line with the retail budget
•  Make commercial decisions with the guidance and direction from Taiwan Commercial Director by analyzing the retail KPI’s and local retail trends and needs
•  Create and drive a high performing culture across Taiwan by setting clear expectations and targets, analyzing stores’ performance, holding District Managers accountable and giving appropriate and prompt feedback
•  Ensure elaboration of a rolling ‘Retail deployment schedule’ by store, covering all retail marketing, visual merchandising, store development, and other activities and ensure implementation by operational coordination and close tracking
•  Ensure identification and improvement of best practices by own store format and compliance within the Market retail store portfolio
•  Develop and implement advanced components for enhancing the adidas Group retail business model (logistics, IT, reporting, staff deployment planning, training) with the respective functions
•  Support the creation of operational guidelines in close cooperation with the CoE and ensure local implementation
•  Critically look at current processes and relevance for Taiwan and actively communicate necessary adaptation to global guidelines into the CoE
•  Define organizational structure, set objectives, and manage workloads and results to achieve goals while adopting best practices and achieving continuous process improvement
•  Ensure high employee engagement at every level through effective motivation, coaching, training, and development of personnel in the team

 

Key Relationships: 
•  Customers
•  Retail Operations team
•  District Managers, Cluster Managers and Store Managers
•  Global Retail Centre of Excellence (CoE)
•  Taiwan Senior Leadership Team

 

Knowledge, Skills and Abilities: 
•  Minimum of 15 years’ experience in the retail and trade marketing Industry, ideally in apparel/fashion/shoes or FMCG, with an operational background and working across different countries
•  Strong leadership skills, with a minimum of 8 years’ experience of leading multi store retail teams
•  Excellent communication skills including impactful presentation skills, influencing and negotiating and change management
•  Advanced numeracy and literacy, with good IT skills (Word, Outlook, Excel, PowerPoint)
•  Fluency in English and Mandarin

 

Requisite Education and Experience / Minimum Qualifications: 
•  University degree in business (ideally with marketing and sales focus) or equivalent relevant experience

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Director Retail Operations

Brand: 
Location:  Taipei
TEAM:  Retail
State: 
Country/Region:  TW
Contract Type:  Full time
Number:  523526
Date:  Feb 5, 2025