PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

• Play a critical role of retail standards to drive implementation, efficiency and compliance with the partnership of Retail Operations team.
• Manage Retail Excellence projects i.e. Consumer Experience, Retail Activation/ Incentive Programs and the other Market initiatives to make communication & execution simpler & consistent for all retail stores.

KEY RESPONSIBILITIES:

Planning

• Set up retail stores overall incentive & recognition scheme with cross-functional teams.
• Develop store promotion plans and work closely with cross-functional teams to drive the execution of retail activation initiatives
• Obsessed with the knowledge of operational excellence, mainly focus on the procedure and related projects to make the stores with higher standard and consistency.
• Analyze, optimize and develop process flows, SOPs and operations tools of every store check points
• Work with cross-functional teams in developing projects leading to make Business achieved every objective
• Continuously enhance the implementation and optimization of ‘House of Retail’ over all stores

Systems and Processes

• Oversee the regular release and update of Global Store Operations Manuals and Policies
• Constantly review all process and Procedures to reduce complexity and improve productivity

Project Management

• Improve efficiency of Retail Operation
• Digital & Consumer Experience roll-out: Mobile retail solution tools and etc.
• Support on any ad-hoc requests as assigned

Sales Reporting & Analysis

• Conduct sales analysis, store productivity review and retail sales achievement analysis in a timely and accurate manner
• Identify key issues on business performance and draws conclusions by analyzing and comparing data; including but no limited to the competitor intellgence
• Analyse sales trends & performance in the market quantitatively & qualitatively
• Present findings in professional manner and provide various reports with high accuracy & quality

KPI’s:

• Shared Retail Team KPI’s include Topline and Bottom line of Own Retail business
• Individual performance KPI’s to be defined

KNOWLEDGE, SKILLS AND ABILITIES:

• Multiple stores retail operation management experience is preferred
• Outstanding communication skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• Minimum 7 years’ experience in marketing/retail department of a global consumer goods company
• Minimum 7 years of experience with at least 5 years in Retail Operations
• Bachelor’s degree required and advanced degree in business or related fields preferred
• Fluent in Mandarin and English