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Specialist Customer Service

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

- Customer Service Specialist works with Sales team to ensure ongoing support of all accounts according to Global best practice standards for realizing profitable market share growth and smooth interaction with other departments.

 

KEY RESPONSIBILITIES:

- Ensure smooth interaction of all go-to-market & Sell-in functions and availability of key sales tools along the process.

- Ensure sales staff is enabled to apply best practice standards in daily work by ongoing know-how availability and training.

- Ensure related marketing support & training are provided to all related customers & POS

- Generate accurate and timely tracking report for related trade activities including sales commission and dealer incentive program.     

- Support Sales team to achieve net sales target through Sell-in support, enhancement in productivity of POS and trade marketing initiative.

 

KEY RELATIONSHIPS:

Sales, Finance, HR, Customers

 

KNOWLEDGE, SKILLS AND ABILITIES:

- Communicate with others

- Manage relationship & diversity

- Planning & organizing

- Analysis & problem solving

- Learning & self-development

 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

- Min. 2 years in Taiwan Retail or Wholesale distribution/sales related environment for an international consumer or fashion brand company.

- Retailing or Wholesaling experience a plus

- In-depth knowledge of consumer goods market and retail & wholesale network

- General knowledge of real estate situation in all major markets

- College degree or above

#LI-Hybrid 

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

  • COURAGE: Speak up when you see an opportunity; step up when you see a need..
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.


At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title:  Specialist Customer Service

Brand: 
Location:  Taipei
TEAM:  Sales
State: 
Country/Region:  TW
Contract Type:  Full time
Number:  546974
Date:  Jul 7, 2026
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