Talent Pool - Temporary Customer Service Specialist

We are currently opening a talent pool to collect applications from talent and inspiring individuals looking to move into a fast moving role here at adidas. We are talent pooling for temporary Customer Service Specialists to be based in our offices in Stockport for a 6 month period. If you would like to be considered, please click the link to apply and upload your CV. 

 

Purpose & Overall Relevance for the Organization:

 

To deliver world class customer service, working in partnership with the sales organization and key departments across Europe in order to achieve the company strategic business plan.

 

Key Responsibilities:  

 

  • Be an expert, in all operational and commercial areas, for you wholesale account ensuring excellent customer service is delivered at all times.
  • Build and maintain strong relationships with our internal and external partners
  • Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice
  • Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
  • Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions   
  • Work with supply chain to ensure specific customer requirements are met
  • Maximise additional business opportunities by working with sales managers and customers
  • Follow agreed procedures and standards, ensuring all documentation is maintained for all new and existing processes
  • Ensure full understanding and adherence to all procedures within own account base that are outside of usual process.
  • Challenge working methods and practices and propose practical solutions
  • Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
  • Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base
  • Support sales in the monthly forecasting process
  • Act as departmental champion for assigned tasks/objectives, updating the wider team as required
  • Support the implementation of key business initiatives and provide feedback for further development
  • Help to induct new starters to the team also supporting your team and the wider team with system and process queries
  • Strive to exceed all performance objectives and take ownership of your own personal development
  • Maintain an up to date knowledge of relevant products, technologies and processes

 
 
Key Relationships:

  • Customers
  • Wider customer service team
  • Sales team
  • Supply chain teams (local and European)
  • Credit management team
  • External – 3rd Parties
  • Marketing
  • Merchandising
  • IT

 

Requisite Knowledge, Skills and Abilities:

  • A strong Customer Service focus
  • A high level of problem solving ability
  • Highly developed orgnisational and time management skills
  • Superior attention to detail and accuracy
  • Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
  • Ability to contribute to a team environment where performance is measured
  • Experience in working under pressure to meet deadlines and conflicting priorities
  • Strong Microsoft Office skills are essential and experience using SAP is desirable
  • A flexible and mature approach is imperative
     
    Requisite Competencies:
  • Communication
  • Detail orientation
  • Problem solving
  • Collaboration
  • Initiative

 

Requisite Education and Experience / Minimum Qualifications:

  • GCSE or equivalent level of education – Maths and English
  • At least 1 year experience in a role involving direct interaction with external or internal customers
Location:  Stockport
Country:  United Kingdom
Team:  Customer Service
Brand:  adidas
Position Type:  Temp
Number:  203864