• Interact with customers and key interfaces to support the business in order to achieve sales and strategy objectives.
• Ensure professional, needs-based and sales-oriented service to support business objectives.

Key Responsibilities:

• Use the orderbook analysis and supply availability to identify risk to achieving on time deliveries, sales target and/or strategic objectives
• Work with Sales account teams to identify orderbook actions, issues and needed changes (e.g. delivery blocks, express shipments)
• Act as key interface for customers and sales managers in area of responsibility for all inquiries (material information, customs information, deliveries, claims, timelines, exchanges and returns)
• Manage customer inquiries promptly in set timeframes and in alliance with adidas regulations and policies 
• Manage orders, order confirmations, cancelations, invoices, debit & credit notes, deliveries and coordinate with key interfaces and external providers
• Coordinate with key interfaces the set-up of new accounts (special handling, special conditions) 
• Communicate if timelines or services are at risk and promote action steps in alliance with the account service manager 
• Ensure a good workflow between all interfaces.  
• Analyze with Credit Management Specialist and Sales the payment status and coordinate required actions
• Support Sales Managers with knowledge of customer service principles and practices 
• Manage given projects within a discussed frame. 
• Manage fabric swatches for testing in China
• Manage the service provider of Consumer Inquiry Service in Japan

Key Relationships:

• Customer, Sales, Account Marketing, Style Operations, Product Marketing, Development, Credit Management, Customs, Logistic Provider, IT, Global Masterdata Management, local GBS team

 Knowledge, Skills & Abilities: 

• Excellent working knowledge of SAP, MS Office (Excel) & ASSIST of advantage
• Fluent in English and Japanese (written & verbal), Chinese and Korean are of advantage  
• Ability to work independently and efficiently with bigger picture in mind  
• Good communication skills 
• Team Player mentality
• Ability to perform under pressure and meet deadlines
• Passion for Fashion & Sports

Requisite Education and Experience / Minimum Qualifications:

• Commercial education in the administration field or a bachelor’s degree in marketing/supply chain/logistics
• Minimum 3-5 years experience in Customer Service (Sport or Consumer goods industry)
• Strong team player with proven ability to work cross functional